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FSL-201 Exam Dumps : Salesforce - Implementing Field Service Lightning

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Salesforce - Implementing Field Service Lightning Questions and Answers

Question 1

Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers

Options:

A.

Reduced Work Orders per Shift.

B.

Reduced Overtime per Work Order.

C.

Reduced Travel Time per Work Order.

D.

Reduced Absences per Employee.

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Question 2

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

Options:

A.

Change the Work Order with a closed status of “Cancelled.”

B.

Change the Work Order with a status of “New.”

C.

Re-use the existing Work Order for the follow-up.

D.

Create a child Work Order for the follow-up Work Order.

Question 3

Universal Containers’ Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?

Options:

A.

Add all other Resources as Excluded Resources.

B.

Add the Resource as a Required Resource.

C.

Add the Resource as a Preferred Resource.

D.

Add the Account as one of the Resource Skills.