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FSL-201 Exam Dumps : Salesforce - Implementing Field Service Lightning

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Salesforce - Implementing Field Service Lightning Questions and Answers

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Question 1

Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?

Options:

A.

Implement a Macro to generate Service Appointments on the existing Work Order.

B.

Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.

C.

Implement a Quick Action to create a new Service Appointment on the existing Work Order.

D.

Implement a Custom Button to Create a Service Appointment on the existing Work Order.

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Question 2

Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers

Options:

A.

Reduced Work Orders per Shift.

B.

Reduced Overtime per Work Order.

C.

Reduced Travel Time per Work Order.

D.

Reduced Absences per Employee.

Question 3

Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

Options:

A.

Add the Work Order Quick Action on the Case.

B.

Use Work Types to achieve pre-defined templates.

C.

Add the Work Order Quick Action on the Account.

D.

Use Record Types to achieve pre-defined templates.

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