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FSL-201 Exam Dumps : Salesforce - Implementing Field Service Lightning

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Salesforce - Implementing Field Service Lightning Questions and Answers

Question 1

In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers

Options:

A.

Google Traffic Data

B.

Resource’s Home Base

C.

Service Appointments

D.

Resource’s Travel Speed

E.

Service Appointment Dependencies

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Question 2

Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?

Options:

A.

Implement a Macro to generate Service Appointments on the existing Work Order.

B.

Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.

C.

Implement a Quick Action to create a new Service Appointment on the existing Work Order.

D.

Implement a Custom Button to Create a Service Appointment on the existing Work Order.

Question 3

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

Options:

A.

Change the Work Order with a closed status of “Cancelled.”

B.

Change the Work Order with a status of “New.”

C.

Re-use the existing Work Order for the follow-up.

D.

Create a child Work Order for the follow-up Work Order.