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Salesforce FSL-201 Exam With Confidence Using Practice Dumps

Exam Code:
FSL-201
Exam Name:
Salesforce - Implementing Field Service Lightning
Vendor:
Questions:
105
Last Updated:
Nov 21, 2024
Exam Status:
Stable
Salesforce FSL-201

FSL-201: Field Service Lightning program Exam 2024 Study Guide Pdf and Test Engine

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Salesforce - Implementing Field Service Lightning Questions and Answers

Question 1

Universal Containers’ (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

Options:

A.

Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

B.

Train Dispatchers to update the “Duration” field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

C.

Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the “Duration” field on the Work Order Line Item.

D.

Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order.

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Question 2

Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?

Options:

A.

Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.

B.

Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.

C.

Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician’s profile.

D.

Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.

Question 3

Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?

Options:

A.

Work Order Line Items require a Case for the field technician to perform the work.

B.

All Work Order Line items inherit the required Skills for the associated Asset.

C.

Work Order Line Items require a Service Appointment for a field technician to perform the work.

D.

Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.