A study which uses prototype graphical screens to demonstrate a user requirement.

A study of users in their workplace undertaking representative simulated scenarios.

A study where the analyst spends an extended period of time in the target environment.

A study which ensures that the needs of a wide range of ethnic groups are considered.

Change management should be considered right from the start of the project.

Change management should first be considered in the design stage of the project.

The management of change is the sole responsibility of the project manager.

Social and cultural factors have little influence on the success of implementing changes.

Protocol analysis.

Scenarios.

Activity Sampling.

Document analysis.