CTFL_Syll2018 Exam Dumps : ISTQB Certified Tester Foundation Level (Syllabus 2018)

Managing the incidents in a spreadsheet posted on the intranet is the best option for a QA manager of a start-up company who needs to implement within a week a low cost incident management tool. A spreadsheet is a simple and flexible tool that can be used to record, track, and report incidents. Posting the spreadsheet on the intranet can make it accessible and visible to the relevant stakeholders. This option can be implemented quickly and cheaply, without requiring much training or maintenance3 suggests this as follows:

A spreadsheet is a common tool that can be used for incident management, especially for small or simple projects. A spreadsheet can be used to create an incident report template that includes the necessary information and fields for each incident. The spreadsheet can also be used to sort, filter, group, or analyze the incidents based on various criteria. The spreadsheet can be shared or published on a network or web location that can be accessed by the project team and other stakeholders.

A, C, and D are not good options for a QA manager of a start-up company who needs to implement within a week a low cost incident management tool. Managing the incidents through E-mails and phone calls (A) is not a good option, as it can be inefficient, unreliable, and inconsistent. E-mails and phone calls can be easily lost, overlooked, or forgotten, and they do not provide a centralized or structured way of recording, tracking, or reporting incidents. Purchasing and deploying an incident management tool © is not a good option, as it can be expensive, time-consuming, and complex. An incident management tool may require licensing fees, installation costs, configuration efforts, training sessions, and maintenance support. Documenting incidents on a large board in the lab (D) is not a good option, as it can be impractical, insecure, and incomplete. A large board in the lab may not have enough space or structure to document all the incidents in detail, and it may not be accessible or visible to all the stakeholders. A large board in the lab may also expose confidential or sensitive information to unauthorized people.

The correct answer is A, as it includes the items that would be most useful to include in the defect report. A defect report is a document that describes and records any anomaly found during testing2. A defect report typically includes information such as:

• The expected results
• The actual results
• A description of the defect in order to reproduce, including screenshots and database dumps

These items are useful to include in the defect report, as they help the developers to understand and fix the defect2. Option B is incorrect, as it includes an item that would not be useful to include in the defect report. The urgency and priority to fix this is not useful to include in the defect report, as it is determined by the test manager or other stakeholders based on various factors such as severity, impact, risk, and business value2. Option C is incorrect, as it omits an item that would be useful to include in the defect report. The actual results are useful to include in the defect report, as they show what happened when the defect occurred2. Option D is incorrect, as it omits two items that would be useful to include in the defect report. The expected results and a description of the defect in order to reproduce are useful to include in the defect report, as they show what should have happened and how to replicate the defect2. References: 2, Section 2.9

The correct answer is B, as it achieves the highest equivalence partition coverage. Equivalence partitioning is a black-box test technique that divides the input domain into partitions of equivalent data from which test cases can be derived1. In this case, the input domain is the numerical grades, and the partitions are the ranges of grades that correspond to different letter grades. Option B covers all five partitions, as it includes test inputs from each range. Option A covers only four partitions, as it does not include any test input from the range above 89. Option C covers only three partitions, as it does not include any test input from the ranges above 79 and below 60. Option D covers only two partitions, as it does not include any test input from the ranges below 79. References: 1, Section 4.2.3