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CRT-261 Exam Dumps : Salesforce Certified Service cloud consultant (WI25)

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Salesforce CRT-261 Exam Dumps FAQs

Q. # 1: What is the CRT-261 Salesforce Certified Service cloud consultant (WI25) Exam?

The CRT-261 Salesforce Certified Service cloud consultant (WI25) Exam is a certification exam for Service Cloud Consultants, validating expertise in designing and implementing Salesforce Service Cloud solutions.

Q. # 2: Who is the target audience for the Salesforce CRT-261 Exam?

The target audience for the Salesforce CRT-261 exam includes Salesforce professionals, consultants, and IT professionals who design and implement Service Cloud solutions.

Q. # 3: What topics are covered in the CRT-261 Salesforce Certified Service cloud consultant (WI25) Exam?

The CRT-261 Salesforce Certified Service cloud consultant (WI25) exam covers topics such as data migration, interaction channels, contact center licensing, consulting engagement, performance optimization, and more.

Q. # 4: How many questions are on the Salesforce CRT-261 Exam?

The Salesforce CRT-261 exam consists of 177 questions.

Q. # 5: How long is the CRT-261 Salesforce Certified Service cloud consultant (WI25) Exam?

The CRT-261 Salesforce Certified Service cloud consultant (WI25) exam duration is 720 minutes (12 hours).

Q. # 6: What is the passing score for the Salesforce CRT-261 Exam?

The passing score for the Salesforce CRT-261 exam is 65% or higher.

Q. # 7: What is the difference between Salesforce CRT-261 and ADX261 Exams?

The Salesforce CRT-261 and ADX261 exams are both related to the Service Cloud, but they serve different purposes and target different skill sets:

  • Salesforce CRT-261 Exam: The Salesforce CRT-261 Exam designed for Service Cloud Consultants. It covers topics like designing and implementing Service Cloud solutions, consulting engagements, performance optimization, and more.
  • Salesforce ADX261 Exam: The Salesforce ADX261 Exam focus on administering and maintaining Service Cloud solutions. It covers topics like Service Cloud administration, data management, and troubleshooting.

Q. # 8: How can CertsTopics help me prepare for the CRT-261 Exam?

CertsTopics provides comprehensive study materials for the Salesforce Certified Service cloud consultant (WI25) exam, including CRT-261 exam dumps, detailed questions and answers, and a robust practice test engine. Our CRT-261 dumps are expertly crafted to cover all exam topics, allowing for thorough preparation.

Q. # 9: How do I purchase CRT-261 study materials from CertsTopics?

Simply add your desired CRT-261 study materials to your cart and proceed with payment for instant access.

Q. # 10: Can I get a refund if I dont pass the CRT-261 Exam after using CertsTopics study materials?

CertsTopics stands behind its CRT-261 study materials with a satisfaction guarantee. If you do not pass the Salesforce Certified Service cloud consultant (WI25) exam, contact CertsTopics support for details about our refund or retake policies.

Salesforce Certified Service cloud consultant (WI25) Questions and Answers

Question 1

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

Options:

A.

Account tabs and Cases tab

B.

Case tabs with Account subtabs

C.

Account tab with Cases related list

D.

Account tabs with Case Subtabs

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Question 2

Milestones can be added to which three Object types? Choose 3 answers

Options:

A.

Entitlement

B.

Work Order

C.

Service

D.

Case

E.

Account

Question 3

A company frequently has issues with customers that need complex, hands-on technical support with high-priority issues in difficult-to-visit locales.

What should be recommended for reliable, real-time support to customers with these restrictions?

Options:

A.

Customer Community

B.

Field Service Lightning

C.

SOS Video Chat

D.

Salesforce Knowledge