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CRT-261 Exam Dumps : Salesforce Certified Service cloud consultant (WI25)

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Salesforce CRT-261 Exam Dumps FAQs

Q. # 1: What is the CRT-261 Salesforce Certified Service cloud consultant (WI25) Exam?

The CRT-261 Salesforce Certified Service cloud consultant (WI25) Exam is a certification exam for Service Cloud Consultants, validating expertise in designing and implementing Salesforce Service Cloud solutions.

Q. # 2: Who is the target audience for the Salesforce CRT-261 Exam?

The target audience for the Salesforce CRT-261 exam includes Salesforce professionals, consultants, and IT professionals who design and implement Service Cloud solutions.

Q. # 3: What topics are covered in the CRT-261 Salesforce Certified Service cloud consultant (WI25) Exam?

The CRT-261 Salesforce Certified Service cloud consultant (WI25) exam covers topics such as data migration, interaction channels, contact center licensing, consulting engagement, performance optimization, and more.

Q. # 4: How many questions are on the Salesforce CRT-261 Exam?

The Salesforce CRT-261 exam consists of 177 questions.

Q. # 5: How long is the CRT-261 Salesforce Certified Service cloud consultant (WI25) Exam?

The CRT-261 Salesforce Certified Service cloud consultant (WI25) exam duration is 720 minutes (12 hours).

Q. # 6: What is the passing score for the Salesforce CRT-261 Exam?

The passing score for the Salesforce CRT-261 exam is 65% or higher.

Q. # 7: What is the difference between Salesforce CRT-261 and ADX261 Exams?

The Salesforce CRT-261 and ADX261 exams are both related to the Service Cloud, but they serve different purposes and target different skill sets:

  • Salesforce CRT-261 Exam: The Salesforce CRT-261 Exam designed for Service Cloud Consultants. It covers topics like designing and implementing Service Cloud solutions, consulting engagements, performance optimization, and more.
  • Salesforce ADX261 Exam: The Salesforce ADX261 Exam focus on administering and maintaining Service Cloud solutions. It covers topics like Service Cloud administration, data management, and troubleshooting.

Q. # 8: How can CertsTopics help me prepare for the CRT-261 Exam?

CertsTopics provides comprehensive study materials for the Salesforce Certified Service cloud consultant (WI25) exam, including CRT-261 exam dumps, detailed questions and answers, and a robust practice test engine. Our CRT-261 dumps are expertly crafted to cover all exam topics, allowing for thorough preparation.

Q. # 9: How do I purchase CRT-261 study materials from CertsTopics?

Simply add your desired CRT-261 study materials to your cart and proceed with payment for instant access.

Q. # 10: Can I get a refund if I dont pass the CRT-261 Exam after using CertsTopics study materials?

CertsTopics stands behind its CRT-261 study materials with a satisfaction guarantee. If you do not pass the Salesforce Certified Service cloud consultant (WI25) exam, contact CertsTopics support for details about our refund or retake policies.

Salesforce Certified Service cloud consultant (WI25) Questions and Answers

Question 1

Milestones can be added to which three Object types? Choose 3 answers

Options:

A.

Entitlement

B.

Work Order

C.

Service

D.

Case

E.

Account

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Question 2

Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:

• Support attachments up to 30 MB per inquiry

• Over 10,000 inquiries per day

What solution should a consultant recommend to meet these requirements?

Options:

A.

Emall-to-Case

B.

Customer Chatter groups

C.

Web-to-Case

D.

On-Demand Email-to-Case

Question 3

Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.

Which three features could be implemented to support this? Choose 3 answers

Options:

A.

Omni-Channel

B.

Page Layouts

C.

Record Types

D.

Support Processes

E.

Article Types