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Salesforce CRT-261 Exam With Confidence Using Practice Dumps

Exam Code:
CRT-261
Exam Name:
Salesforce Certified Service cloud consultant (WI25)
Certification:
Certified Service Cloud Consultant
Vendor:
Salesforce
Questions:
198
Last Updated:
Feb 18, 2025
Exam Status:
Stable
Salesforce CRT-261

CRT-261: Certified Service Cloud Consultant Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce CRT-261 (Salesforce Certified Service cloud consultant (WI25)) exam? Download the most recent Salesforce CRT-261 braindumps with answers that are 100% real. After downloading the Salesforce CRT-261 exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce CRT-261 exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce CRT-261 exam on your first attempt, we have compiled actual exam questions and their answers. 

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Salesforce Certified Service cloud consultant (WI25) Questions and Answers

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Question 1

Universal Containers needs to closely manage the publishing life cycle for articles in Knowledge. Article managers will be granted different publishing capabilities, from article creation through archiving published articles.

How should the permissions for article managers be set up?

Choose one answer

Options:

A.

Create public groups with article managers and assign each group to specific article actions.

B.

Create publication teams with article managers and assign each team to specific article actions.

C.

Create public groups with article managers and assign each group to specific publication states.

D.

Create publication teams with article managers and assign each team to specific publication states.

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Question 2

Universal Containers (UC) created a new mobile app that enables customers to place orders and track fulfillment. UC wants to quickly embed customer service into the new mobile app. Which two features should be added to meet this requirement? Choose 2 answers

Options:

A.

Salesforce Knowledgebase

B.

Chatter Groups

C.

Field Service Lightning

D.

Service Cloud SOS

Question 3

A company frequently has issues with customers that need complex, hands-on technical support with high-priority issues in difficult-to-visit locales.

What should be recommended for reliable, real-time support to customers with these restrictions?

Options:

A.

Customer Community

B.

Field Service Lightning

C.

SOS Video Chat

D.

Salesforce Knowledge

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