CertsTopics Logo

New Year Special 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: save70

Salesforce CRT-261 Exam With Confidence Using Practice Dumps

Exam Code:
CRT-261
Exam Name:
Salesforce Certified Service cloud consultant (SU24)
Certification:
Certified Service Cloud Consultant
Vendor:
Salesforce
Questions:
198
Last Updated:
Dec 21, 2024
Exam Status:
Stable
Salesforce CRT-261

CRT-261: Certified Service Cloud Consultant Exam 2024 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce CRT-261 (Salesforce Certified Service cloud consultant (SU24)) exam? Download the most recent Salesforce CRT-261 braindumps with answers that are 100% real. After downloading the Salesforce CRT-261 exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce CRT-261 exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce CRT-261 exam on your first attempt, we have compiled actual exam questions and their answers. 

Our (Salesforce Certified Service cloud consultant (SU24)) Study Materials are designed to meet the needs of thousands of candidates globally. A free sample of the CompTIA CRT-261 test is available at CertsTopics. Before purchasing it, you can also see the Salesforce CRT-261 practice exam demo.

Get CRT-261 Full Access

Related Salesforce Exams

Salesforce Certified Service cloud consultant (SU24) Questions and Answers

Get Free CRT-261 Questions and Answers
Question 1

Universal Containers has a single contact center that handles all service requests including chat, Cases, and web form submissions. It is important that Reps are assigned work evenly so that all requests are handled in the order they are received.

How would a Consultant address this requirement?

Options:

A.

Configure Case Assignment Rules

B.

Configure Omni-Channel with Most Available Routing

C.

Configure Live Agent Skills-based Routing

D.

Configure Omni-Channel with Least Active Routing

Buy Now
Question 2

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

Options:

A.

Account tabs and Cases tab

B.

Case tabs with Account subtabs

C.

Account tab with Cases related list

D.

Account tabs with Case Subtabs

Question 3

Universal Containers needs to closely manage the publishing life cycle for articles in Knowledge. Article managers will be granted different publishing capabilities, from article creation through archiving published articles.

How should the permissions for article managers be set up?

Choose one answer

Options:

A.

Create public groups with article managers and assign each group to specific article actions.

B.

Create publication teams with article managers and assign each team to specific article actions.

C.

Create public groups with article managers and assign each group to specific publication states.

D.

Create publication teams with article managers and assign each team to specific publication states.

Get Free CRT-261 Questions and Answers