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C_C4H56I_34 Exam Dumps : SAP Certified Application Associate - SAP Service Cloud Version 2

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SAP Certified Application Associate - SAP Service Cloud Version 2 Questions and Answers

Question 1

Which user types are available within SAP Service Cloud Version 2? Note: There are 2 correct

answers to this question.

Options:

A.

Business

B.

Administration

C.

Technical

D.

Development

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Question 2

You have integrated Microsoft Teams with SAP Service Cloud Version 2.

Where can service agents start sharing workspaces for cases by clicking on the Share Workspace

icon? Note: There are 2 correct answers to this question.

Options:

A.

In the case

B.

In Agent Desktop

C.

In the case worklist

D.

In the interaction log

Question 3

Where can you find existing cases in SAP Service Cloud Version 2? Note: There are 2 correct answers

to this question.

Options:

A.

In the My Cases Summary card available in the home page

B.

In the cases settings view

C.

In the product page

D.

In the case worklist by choosing the Case app from the menu