SAP C_C4H56I_34 Exam With Confidence Using Practice Dumps

The adaptation tool allows you to add a new button or a new field to the user interface of SAP Service Cloud Version 2. You can also change the properties of existing buttons and fields, such as the label, the visibility, the data binding, and the actions. However, you cannot create a new URL mashup using the adaptation tool. To create a new URL mashup, you need to use the administration tool. References = Solution Guide for SAP Service Cloud Version 2, section “Adaptation”, page 33.

• Dates: You can specify the start date and end date of the warranty, or choose to calculate them automatically based on the registered product’s purchase date or installation date. You can also define grace periods before and after the warranty period.
• Duration: You can define the duration of the warranty in days, months, or years, and choose whether to include or exclude weekends and holidays. You can also set up recurrence rules for warranties that renew periodically.
• Non-covered categories: You can exclude certain service categories from the warranty coverage, such as damage, misuse, or wear and tear. You can also specify the non-covered charges, such as labor, parts, or travel expenses, that the customer has to pay in case of a non-covered service request.
• Registered products: You can assign the warranty to one or more registered products, either manually or automatically based on product attributes, such as product ID, serial number, or product group. You can also assign the warranty to a registered product’s parent or child products, such as components or accessories.

References = Creating a Warranty, Warranty Attributes

Access restriction types are used to define the level of access that a business role has for a business service. There are three access restriction types available in SAP Service Cloud Version 2:

• Unrestricted: This means that the business role has full access to all the data related to the business service, regardless of the ownership or the organizational unit.
• Define specific restriction: This means that the business role has access to the data related to the business service based on certain criteria, such as the employee responsible, the territory, the account team, or the service organization. You can define the specific restriction rules for each business service in the business role details.
• Restricted: This means that the business role has no access to the data related to the business service. The business service is not visible or editable for the business role. References = Set Up Guide for SAP Service Cloud Version 2, page 10; Solution Guide for SAP Service Cloud Version 2, page 11