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SAP C_C4H510_21 Exam With Confidence Using Practice Dumps

Exam Code:
C_C4H510_21
Exam Name:
SAP Certified Application Associate – SAP Service Cloud 2111
Certification:
SAP Certified Application Associate
Vendor:
SAP
Questions:
117
Last Updated:
Dec 25, 2024
Exam Status:
Stable
SAP C_C4H510_21

C_C4H510_21: SAP Certified Application Associate Exam 2024 Study Guide Pdf and Test Engine

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SAP Certified Application Associate – SAP Service Cloud 2111 Questions and Answers

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Question 1

Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

Options:

A.

Do you want to support e-mail channels for corporate accounts?

B.

Do you want to enable agents to respond to tickets using an external e-mail client?

C.

Do you want to enable internal memos for tickets?

D.

Do you want to download an add-in for Microsoft Outlook?

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Question 2

: Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

Options:

A.

Ticket ID

B.

Priority

C.

Installed Base

D.

Ticket Type

E.

Service Category

Question 3

Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

Options:

A.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

B.

Scoping is automatically generated by the system based on your fine-tuning decisions.

C.

The activity list is automatically generated by the system based on your scoping decisions.

D.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will

implemented.

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