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IBM C9560-656 Exam With Confidence Using Practice Dumps

Exam Code:
C9560-656
Exam Name:
IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
Certification:
IBM Other Certification
Vendor:
IBM
Questions:
119
Last Updated:
Dec 22, 2024
Exam Status:
Stable
IBM C9560-656

C9560-656: IBM Other Certification Exam 2024 Study Guide Pdf and Test Engine

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Related IBM Exams

IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Questions and Answers

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Question 1

When creating a classification for use with the Service Catalog, which two objects must be specified in the Use With table in the Classifications application? (Choose two.)

Options:

A.

SR

B.

PERSON

C.

INCIDENT

D.

WORELEASE

E.

PMSCOFFERING

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Question 2

A customer is going through an internal quality audit. The auditor is asking for evidence showing that e-mails have been sent from Service Request and Incident applications. Knowing this information can be pulled from the Communication Log sub tab, which statement is true?

Options:

A.

Only e-mails associated to Communication templates are stored.

B.

Only e-mails created using the Select Action menu are stored and keep associations to Service Requests or Incidents.

C.

Communication associated with an escalation or workflow are stored and keep an association to Service Requests or Incidents.

D.

Evidence should be pulled through the Communication Template application since an e-mail does not keep an association to its Service Request or Incident.

Question 3

What must a survey have in order to be automatically sent?

Options:

A.

questions, an escalation, and be set to Active status

B.

questions, an object it applies to, and the condition to be met

C.

an object the survey applies to, an escalation value, and the status set to Enabled

D.

be set to Active status, apply to an object, and have defined the condition to be met

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