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Salesforce ADM-261 Exam With Confidence Using Practice Dumps

Exam Code:
ADM-261
Exam Name:
Service Cloud Administration (SU24)
Certification:
Salesforce Consultant
Vendor:
Salesforce
Questions:
354
Last Updated:
Nov 21, 2024
Exam Status:
Stable
Salesforce ADM-261

ADM-261: Salesforce Consultant Exam 2024 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce ADM-261 (Service Cloud Administration (SU24)) exam? Download the most recent Salesforce ADM-261 braindumps with answers that are 100% real. After downloading the Salesforce ADM-261 exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce ADM-261 exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce ADM-261 exam on your first attempt, we have compiled actual exam questions and their answers. 

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Service Cloud Administration (SU24) Questions and Answers

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Question 1

A contact center manager wants to measure the impact of a new customer care program. What can be used to measure an increase in customer satisfaction? Choose 2 answers.

Options:

A.

Service level agreement

B.

First call resolution

C.

Average handle time

D.

Customer satisfaction survey

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Question 2

Universal containers wants to maintain service level agreements on its customer cases. Customers are provided different service levels based on their services agreement. The VP of customer service wants to use service cloud to track and ensure senior management is alerted when cases have not completed certain stages.

Which service cloud feature should the consultant recommend to address this requirement?

Options:

A.

Entitlements and milestones

B.

Case escalation

C.

Case assignment

D.

Salesforce console

Question 3

What is a common deflection technique to reduce the number of interactions for a contact center? Choose 2 answers.

Options:

A.

Recommend articles during a call for a support agent

B.

Suggest articles for a web-to-case question

C.

Suggest articles for an email-to-case question

D.

Recommend articles prior to a Live Agent session

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