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Salesforce ADM-261 Exam With Confidence Using Practice Dumps

Exam Code:
ADM-261
Exam Name:
Service Cloud Administration (SU24)
Certification:
Salesforce Consultant
Vendor:
Salesforce
Questions:
354
Last Updated:
Dec 30, 2024
Exam Status:
Stable
Salesforce ADM-261

ADM-261: Salesforce Consultant Exam 2024 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce ADM-261 (Service Cloud Administration (SU24)) exam? Download the most recent Salesforce ADM-261 braindumps with answers that are 100% real. After downloading the Salesforce ADM-261 exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce ADM-261 exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce ADM-261 exam on your first attempt, we have compiled actual exam questions and their answers. 

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Related Salesforce Exams

Service Cloud Administration (SU24) Questions and Answers

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Question 1

What is the primary function of a private branch exchange (PBX)?

Options:

A.

To receive multiple calls at one time

B.

To use speech recognition to direct calls

C.

To report the caller's background information

D.

To mate calls to different agents

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Question 2

Customer support agents want theability to view customer related information along with case information on all cases except product related cases. For product related cases, the agents want to view product information alongside case information.

How should the console be configured tosatisfy this requirement?

Options:

A.

Configure both customer information and product related information under console components in the case page layout. Hide the product related information if the cases are NOT product related.

B.

Train users to scroll throughthe case page layout to look for product related information or customer- related information based on case type

C.

Create separate record types and page layouts for product - related and other cases and configure console components to show customer - orproduct related information. Assign record type based on case type

D.

Configure two consoles for agents: one for product related cases and for other cases. Allow agents to choose the console based on case type.

Question 3

Which technology will allow a client to enable ideas on a public website? There are two correct answers.

Options:

A.

Force.com Sites

B.

Customer portalPartner portal

C.

Self-serviceportal

D.

Partner portal

E.

Force.com Web Services API

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