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Salesforce ADM-261 Exam With Confidence Using Practice Dumps

Exam Code:
ADM-261
Exam Name:
Service Cloud Administration (SU24)
Certification:
Salesforce Consultant
Vendor:
Salesforce
Questions:
354
Last Updated:
Jan 30, 2025
Exam Status:
Stable
Salesforce ADM-261

ADM-261: Salesforce Consultant Exam 2024 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce ADM-261 (Service Cloud Administration (SU24)) exam? Download the most recent Salesforce ADM-261 braindumps with answers that are 100% real. After downloading the Salesforce ADM-261 exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce ADM-261 exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce ADM-261 exam on your first attempt, we have compiled actual exam questions and their answers. 

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Service Cloud Administration (SU24) Questions and Answers

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Question 1

Universal Health supports medical kits that have been distributed to thousands of hospitals. Hospitals can request future credit by providing kit usage information by patient. The regional processing teams review these requests and award coupons forapproved cases. What should a consultant recommend to manage this process using Service Cloud?

Options:

A.

Enable the self-service portal to generate logins for the hospital staff by region.

B.

Use Web-to-Lead to capture the credit requests and assign them to regional teams using workflow rules.

C.

Design a custom object to track credit requests and route them regionally using assignment rules

D.

Use cases to track the credit requests and route than to regional teams using assignment rules

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Question 2

Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management isalerted when cases have NOT completed certain stages.

Which Service Cloud feature should the Consultant recommend to address this requirement?

Options:

A.

Salesforce Console

B.

Entitlements and Milestones

C.

Case Escalation

D.

Case Assignment

Question 3

What should a Consultant recommend to ensure Live Agentchat requests contain enough information for Reps to effectively respond?

Options:

A.

Configure Lightning Guided Engagement.

B.

Configure a Live Chat Validation Rule.

C.

Customize the Pre-chat form.

D.

Customize the Lightning Console chat page.

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