1D0-623 Exam Dumps : Social Media Strategist

The chief disadvantage of using social media is that in a crisis situation, a company's reputation can be damaged quickly (Option C). Social media platforms enable rapid dissemination of information, and any negative incident or crisis can quickly escalate and spread across these networks. This can lead to widespread negative publicity and significant harm to a company's reputation in a very short period. Companies must be prepared with crisis management strategies and effective communication plans to mitigate potential damage and respond swiftly to protect their brand image.

References:

PR News: "The Dark Side of Social Media: A Crisis Communication Primer"

Harvard Business Review: "How to Manage a Social Media Crisis"

The "last social touch" conversion attribution model assigns all credit for a conversion to the last social media interaction before a customer makes a purchase. In the scenario described, the typical customer journey involves hearing about the product on social media, visiting the company website, and then making a purchase. This model acknowledges the crucial role of the final social media touchpoint in driving conversions, emphasizing the importance of social media in the decision-making process and helping businesses understand the effectiveness of their social media strategies.

References:

HubSpot: "What Is Marketing Attribution and How Do You Report on It?"

Sprout Social: "Understanding Social Media Attribution and Its Models"

The company is trying to calculate the Return on Investment (ROI) from their social media efforts. ROI measures the profitability of an investment and is calculated by comparing the net profit to the initial cost of the investment. In this case, the company is looking at the costs of paid advertising and internal resources (investments) against the revenue generated from social media platforms (return). By tracking sales orders and conversion data, the company can determine how much revenue is attributable to their social media campaigns and whether the investment is yielding a positive return