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Oracle Field Service 2022 Implementation Professional Questions and Answers

Question 1

Your customer wants their technicians to see the same activity data in their Service within their Activity List in OFSC Mobility.

Which configuration supports this requirement?

Options:

A.

Add the "Activity" property to the Request Grid context in Mobility.

B.

Add the appropriate activity properties to the Request Grid context in Mobility.

C.

Add the "Activity" property to the "Identify service request by" identifier context.

D.

Add the appropriate activityproperties to the "Identify service request by" identifier context.

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Question 2

Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.

Which step is required to enable this functionality?

Options:

A.

If "Work Zone support" is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone.

B.

Under Business Rules, enable "Allowclosing booking on work zone level".

C.

Under Quota > View > Configuration, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.

D.

Under Resource & Bucket Info, enable "Allow closing booking on work zone level" for everycapacity-enabled bucket.

Question 3

A new Activity Type Group called 'Low Priority Work1 has been created in Oracle Field Service Cloud (OFSC) and a number of Activity Types from the 'Customer' group have been moved into this new group.

You have been tasked to change the Time Slot for these Activity Types to 'All-Day' because they are low priority.

How do you configure this via theActivity Types screen?

Options:

A.

Modify the 'Low Priority Work' group and set the Time Slot to 'All-Day'.

B.

Select the first Activity Type within the group, click 'Modify' and set Time Slot to 'All-Day'. Then use the 'Clone' function to update the remaining Activity Types.

C.

For every Activity Type you need to modify, click the 'Modify' action and select the 'All-Day' Time Slot for them.

D.

Select the Activity Types within the group, and then click Time Slot and choose 'All-Day'.

Question 4

A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.

A resource within that bucket - John Smith - has no individualwork skills designated on his resource record in Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.

Which statement is correct regarding how routing handles work skill matches in this situation?

Options:

A.

Routing will notassign that activity to John Smith due to a soft skills mismatch.

B.

Routing will not assign that activity to John Smith due to a work skills mismatch.

C.

Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.

D.

Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.

Question 5

Your customer offers a "triple play" service where an installation requires three work skills: "Cable”,"Internet", and "Phone".

To accommodate this service, a work skill group has been set up called "Triple Play", and it includes each of those three skills with levels of 100.

This work skill group is assigned to all technicians, and it is also associated with a "Triple Play" capacity category.

One of the technicians named Billy Bishop also has the "Cable" work skill individually assigned with a level of 50.

Which two statements are true effect this configuration has on activity assignments and capacitymanagement?

Options:

A.

An activity with a single work skill "Cable", with a "Required" level of 100, will not be automatically assigned to Billy Bishop.

B.

An activity with a single work skill "Cable", with a "Required" level of 100, will not consume capacity from the "Triple Play" capacity category.

C.

An activity with a single work skill "Cable", with a "Required" level of 100, can be automatically assigned to Billy Bishop.

D.

An activity with a single work skill "Cable", with a "Required" level of 100, will consume capacity, from the "Triple Play' capacity category

Question 6

Your customer wants toupdate technician inventory using the Inbound API using the following:

Given the node of this request, which two statements are correct?

Options:

A.

Any existing inventory not listed in the body of the request will be deleted

B.

Required inventory can be specified

C.

Only serialized inventory will be updated.

D.

Customer inventory will be updated

E.

Only inventory in a technician's pool will be affected

Question 7

While most field resources for a particularcompany should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.

Which configuration supports the requirementto hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?

Options:

A.

Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature isdisabled.

B.

Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.

C.

Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.

D.

Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.

Question 8

A company has just expanded it's serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSCinterface screens to display in German.

Which of the following statements is correct about OFSC's capabilities for addressing this new requirement?

Options:

A.

Translations to OFSC native fields can be made using the Glossary export/import functionality, but custom properties can only be translated by exporting/importing the Properties list.

B.

Once Germany is added as an "Available Country" from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary.

C.

Translations to OFSC native fields and custom properties can be made using either the Properties or Glossary export/import functionality.

D.

Once Germany is added as a "Language" from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary.

Question 9

A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day.

They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.

They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.

What additional settings are required in the routing plan to meet the desired behavior?

Options:

A.

Set the reoptimization goal to "Reduce Overdue". Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High',and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.

B.

Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'.

C.

Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'.

D.

Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Readactivities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.

Question 10

Acustomer is using the following within the "get_capacity" request of the SOAP Capacity API.

2017-05-10

2017-05-15

general

Given the body of the request, which statement is true regarding the dates that willbe returned in the response?

Options:

A.

The customer will obtain results for dates May 10th and May 15th.

B.

The customer will obtain results for dates between May 10th and May 15th, both inclusive.

C.

Only if there is quota available, the customer will obtainresults for dates between May 10th and May 15th.

D.

The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.

Question 11

A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch Console wfien a resource has not activated their route by their exact shift start time. An email notification should also be generated and sent to the resource's supervisor.

Which two options are correct regarding how this requirement is supported?

Options:

A.

Configuring a message scenariowith the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.

B.

The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute.

C.

A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.

D.

The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.

Question 12

Your customer noticed a message that sometimes appears when they are moving activities between resources. The message reads “Soft skill mismatch” and the customer wants it changed to read “Resource does not meet Preferable work skill level”.

Which option fulfills that requirement?

Options:

A.

From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity Result' category.

B.

From My Display, enable "Show Placeholder IDs', then turn the Glossary Editor on. When the original message appears when moving an activity, click the ID of the message andmodify it to the new terminology.

C.

From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity to Resource Alert' category.

D.

From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Activity Warning' category.

Question 13

A customer requires that their dispatchers have the ability to modify activity start and end times for their technicians via the Core Manage interface when necessary.

Which option enables that ability?

Options:

A.

Enable the "Allow activity reorderinside the route" feature within the Dispatcher User Type.

B.

Enable the "Allow action time adjustment in Manage" feature within the Add Activity/Activity Details context.

C.

Enable the "Allow action time adjustment in Manage" feature for the DispatcherUser Type.

D.

Verify that access to Mobility is enabled within the Dispatcher User Type.

Question 14

An Oracle Field Service Cloud (OFSC) Enterprise customer has enabled Street-Level Routing (SLR) for a particular routing plan.

Which additional capability becomes available as a result of this routing feature being enabled?

Options:

A.

the ability to set travel optimization goals either based on time or distance

B.

the ability to set travel optimization goals either based on cost or resource utilization

C.

the ability to set travel optimization goals based on current traffic data

D.

the abilityto set travel optimization goals based on predicted traffic data

Question 15

Which two settings must be configured to ensure that an alert will display in the Dispatch Console when a resource does NOT activate their route on time?

Options:

A.

Configure a message associated with the "Route is not activated" launch condition within a Message Scenario.

B.

Create a resource filter that has an "Activated contains Activated" condition for use in theList/Time/Map/Daily views.

C.

Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen.

D.

Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.

Question 16

A company has technicians in a local Austin office in the United States, which has beenconfigured as a bucket within Oracle Field Service Cloud (OFSC).

They want all of their technicians to be able to work within the AUSTIN_SOUTHWEST work zone, but also need just the technicians Sandra Bernstein and Larry Johnson to be able to work within the AUSTIN_NORTHWEST work zone as well.

Which work zone configuration option meets these requirements?

Options:

A.

Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket.

B.

Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also set the

C.

AUSTIN_NORTHWEST work zone individually on Sandra Bernstein and Larry Johnson's resource records.

D.

Assign both the AUSTIN_SOUTHWEST and the AUSTIN_NORTHWEST work zones to the Austin bucket.

E.

Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also setthe

AUSTIN_NORTHWEST and the AUSTIN_SOUTHWEST work zones individually on Sandra Bernstein and Larry Johnson's resource records.

Question 17

Which three Launch Conditions include configurable trigger thresholds?

Options:

A.

'Route is activated'

B.

'Route is not activated'

C.

'Next activity is about to start'

D.

'Estimated time of arrival has changed'

E.

'Service request is created'

F.

'Activity is not started after the ETA'

Question 18

A customer wants to configure the OFSC GUI to show when a resource has not activated their route by the exact planned shift start time and send an email to theresource's supervisor.

Which two options are true regarding how this requirement is supported?

Options:

A.

Configuring a message scenario using the launch condition "Route is not activated" will also enable the Alert Setting "Route has not been started x minutes after the start time of resource work day".

B.

The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 1 minute(s).

C.

The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 0 minute(s).

D.

The configuration related to email notification must be performed in the Message Scenarios.

Question 19

A customer supports a particular type of activity that requires a security clearance to gain access to the job site, and they only have a few resources that have clearances.

These activities don't happen all that often, and as such, they are not concerned with quota management for them. Instead, when an acti/ity of this type needs to be booked, the customer will directly assign it to one of their qualified resources.

Which API request will provide this customer with the information they need to directly assign the activity to the right resource?

Options:

A.

GET 'resources' request

B.

'activityBookingOptions' request

C.

'bookingStatuses' request

D.

'findMatchingResources' request

Exam Detail
Vendor: Oracle
Certification: Oracle Other Certification
Exam Code: 1z0-1003-22
Exam Name: Oracle Field Service 2022 Implementation Professional
Last Update: Dec 22, 2024
1z0-1003-22 Question Answers
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Total 132 questions
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