What generally results from a lack of trust between the customerorganization and the service integrator?
customer organization access to data may be reduced
duplication of roles and activities and micro-management
reduction in the successful deployment of service patches and releases
SIAMtransition measures of success are not understood
How can ISO/IEC 20000best be used during the execution of a SIAM roadmap?
as the SIAM model
as the standard for prospective service providers
as means creating a collaborative culture for SIAM ecosystems
