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Which two of the following could not be classified as internal triggers for change? A change of:

A local hospital has had to use a number of substitute cardiac pacemaker devices, due to poor delivery performance from its regular contracted cardiac equipment supplier. Which key performance indicators would be suitable to monitor the performance of the supplier in this area to help prevent the issue from reoccurring? Select TWO that apply.

Which of the following describes a tender process run under a framework agreement where the tender only includes price and limited aspects of quality?

In the Kubler-Ross Change Cycle, two of the elements can be combined to form one, which is called 'acceptance'.

Which two elements combine into this notion of 'acceptance'?

'A person who sees the big picture. Thinks accurately and carefully. May lack energy and the ability to inspire others'.

Which one Belbin's team roles is being described here?

A performance specification has several features that make it different from a conformance specification. Which of the following are features of a performance specification? Select TWO that apply.

‘Processes can be improved simply by organising the work in a way that means people have to move around less’. Which ‘waste’ is being described here?

The view that financial rewards are welcome, but are not everything; that workers are willing to take on responsibility and enjoy a problem-solving approach is in line with Theory (Douglas McGregor):

The letters ‘BPR’ stand for:

A construction company wishes to place the contract for the building of a new hotel with a principal contractor using a model form contract. Which of these is an advantage of using a 'model form contract'?

Which of the following are implied terms in a contract? Select TWO that apply.

A functional organisation structure can lead to a 'xxxx' effect whereby employees do not communi-cate effectively horizontally across the structure with each other. Choose one to replace 'xxxx'.

As part of a tender, which of the following are advantages that a purchasing organisation would expect to achieve by specifying that suppliers hold certification to an international environmental management standard, such as ISO 14001?

It provides assurance that bidders have achieved a common standard of practice

It provides a guarantee that any polluting suppliers will be unable to tender

The standard is recognisable to local and international bidders

It removes the need to conduct internal environmental training

Tiger Rolls Bakery is a small local baker requiring a continuous supply of flour and butter for their products. These items are in plentiful supply, due to the standardised nature of the items, they are bought regularly on a spot purchase approach from a range of market suppliers. Tiger Rolls Bakery has an electronic purchase order system that they use to place orders with the suppliers. On the back of each purchase order issued, Tiger Rolls Bakery includes a copy of their commercial contracting terms.

Which of the following describes the Tiger Rolls Bakery commercial contracting terms?

The Mendelow matrix deals with:

Which of the following would be most suitable for a one-off purchase agreement?

Daryl was expecting some spare parts to arrive from abroad by air freight. He hears on the news that flights have been delayed due to an ash cloud from a volcano that has erupted. Which contract provision is likely to deal with this scenario?

Kotter and Schlesinger suggested six approaches to organisational change. One approach is based on the idea that people don’t really understand, and by increasing their understanding, commitment could be won. This relatively soft approach to change is called:

Which two of the following actions are most likely to be carried out by the supplier?

A psychological view in which an employee treats the business and the work as if it were their own:

In what way might a contract clause be used to stop the supplier from making unwarranted price increases during the term of the contract?

Drafting a specification is important because these documents become embedded within the contract and therefore, are legally binding. Is this statement true?

Which one of the Tuckman stages of team development is being described here?

‘..the team struggles to come together … conflict … competing for status and position’

‘Using resources to a more productive effect, either by producing more output with the same re-source, or using less resource to obtain the same output’. This is a description of:

A cross-functional team is created to help progress the development of a new product in a manufac-turing business. Which two of the following activities are unlikely to be allocated to the representa-tive from the accounting and finance function?

Fear of the unknown, peer pressure, organisational politics are examples of reasons why people might:

Thinking about PEST, etc: under which heading would exchange rates and inflation fit?

‘Collaborate, communicate, XXXX and coerce’. Select the missing term.

Which of the following are key performance indicators (KPIs) that could be used to monitor the safety of a workplace? Select TWO that apply.

‘Members of a team have xxxx skills, and not the same skills’. Select the one which fits best to re-place xxxx.

Peter Kraljic first published his Portfolio Purchasing Model in a paper entitled ‘Purchasing Must Become Supply Management’ in the Harvard Business Review in September of which year?

People are inherently happy at work.

Workers seek responsibility.

Financial reward at work is welcome, but motivation, job satisfaction and recognition are equally A.

Peter Scholtes developed a matrix which looks at the relationship between how much a leader is perceived to care, and how competent the leader is perceived to be. This matrix is often called the 'trust matrix'.

Based on Scholte’s Trust matrix, which of the following terms would apply to a leader that the team thinks cares a lot, and is also very capable?

Which one is not part of Lewin’s Force Field Analysis model (overcoming resistance to change)?

Contract terms are statements by the parties to the contract as to what they understand their rights and obligations to be under the contract. It is important from the outset that there is a genuine agreement between the parties as to what the contract terms are. After the contract has been made, it is too late for either party to alter its terms unilaterally. Which of the following is another role that negotiated contract terms might play?

Goals should be either / or (choose two):

Within the overall philosophy of just-in-time production, a signalling system to indicate when the next stage of the production process needs output from the previous stage, is called:

Taiichi Ohno came up with the notion of the ‘wastes’. How many wastes?

Which two of the following are not personality traits?

CIPS believes that it is good practice for different staff members to be responsible for three key ac-tivities in procurement (specifying / requisitioning; sourcing / contracting; authorising payment), in order to reduce the likelihood of malpractice, and to do what is in the best interests of the organisa-tion. Select two of the following terms which this principle is known by.

While it is recognised that longer-term contracts have the potential to drive significant benefits for the organisation, a number of situations are more suited to making one-off purchases. Which of the below situations is likely to be more suited to a one-off purchase?

According to CIPS / Profex, which of the following are not external stakeholders? Select two.

Company A sends a purchase order complete with a set of conditions of contract for the provision of professional services to Company B. Company B responds with an invoice complete with a set of its own conditions of contract. Company A pays the invoice. Which conditions of contract take legal precedence?

Thinking about the PESTEL model, under which heading would ageing society most readily fall?

Which of the following approaches could a purchasing organisation use to reduce the level of detail in a specification, without increasing the risk of an unsuccessful procurement process?

Increase the use of acronyms and abbreviations

Cross-refer to recognised industry standards

Require tendering suppliers to propose specifications

Provide samples to demonstrate the requirements