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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Salesforce Contact Center Accredited Professional Exam
Certification:
Accredited Professional Certification
Vendor:
Salesforce
Questions:
205
Last Updated:
Feb 20, 2025
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Certification Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Contact Center Accredited Professional Exam Questions and Answers

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Question 1

Your design specifies dynamic greetings in email templates based on customer data. Which Salesforce feature enables this personalization?

Options:

A.

Custom Apex code to programmatically insert customer data into email templates.

B.

Merge fields in email templates linked to specific object fields containing customer information.

C.

Process Builder sequences dynamically updating and inserting personalized data into email content.

D.

Einstein Content Recommendations suggesting relevant templates and content based on customer data.

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Question 2

Which standard field options should a consultant recommended form for In-App Messaging?

Options:

A.

First Name, Last Name, Email Order Number

B.

First Name Last Name Email Account Number

C.

First Name, Last Name, Emil Subject

Question 3

The release plan includes automated regression testing. What is the primary benefit of this approach?

Options:

A.

Identifying new functionalities and features introduced during development.

B.

Ensuring existing functionalities and integrations continue to function properly after updates.

C.

Reducing manual testing efforts and streamlining the release process.

D.

All of the above, offering comprehensive validation and optimizing release efficiency.

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