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Salesforce Salesforce-Contact-Center Exam With Confidence Using Practice Dumps

Exam Code:
Salesforce-Contact-Center
Exam Name:
Salesforce Contact Center Accredited Professional Exam
Vendor:
Questions:
205
Last Updated:
Feb 18, 2025
Exam Status:
Stable
Salesforce Salesforce-Contact-Center

Salesforce-Contact-Center: Accredited Professional Certification Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Contact Center Accredited Professional Exam Questions and Answers

Question 1

The release plan includes automated regression testing. What is the primary benefit of this approach?

Options:

A.

Identifying new functionalities and features introduced during development.

B.

Ensuring existing functionalities and integrations continue to function properly after updates.

C.

Reducing manual testing efforts and streamlining the release process.

D.

All of the above, offering comprehensive validation and optimizing release efficiency.

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Question 2

The customer needs real-time sentiment analysis during calls. Which third-party integration could be beneficial?

Options:

A.

Zoom

B.

Genesys Cloud CX

C.

Google Cloud AI

D.

Zendesk

Question 3

You need to migrate both active and historical customer data. Which migration approach balances efficiency and minimal disruption?

Options:

A.

Full cutover migration transferring all data at once, followed by system downtime for configuration.

B.

Phased migration migrating specific data subsets in stages to minimize service interruption.

C.

Incremental migration continuously syncing updates from legacy systems to Salesforce for real-time data consistency.

D.

Pilot migration testing the process with a small data sample before large-scale migration commences.