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Oracle 1z0-1064-22 Exam With Confidence Using Practice Dumps

Exam Code:
1z0-1064-22
Exam Name:
Oracle B2B Service 2022 Implementation Professional
Vendor:
Questions:
75
Last Updated:
Dec 22, 2024
Exam Status:
Stable
Oracle 1z0-1064-22

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Oracle B2B Service 2022 Implementation Professional Questions and Answers

Question 1

Identify the sequence of steps you must follow to disable the Service Communication channels.

Options:

A.

Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

B.

Navigate to Setup and maintenance > Selectthe Service offering > Select setup at the Administration section > Click Change configuration > Select the “Disable” column in “Service entitlements”

C.

Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the “Communication” option.

D.

Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the “Communication Channels” option.

E.

Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the “Enable” column in “Communication Channels”.

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Question 2

Which two are true characteristics about the lifecycle of a service request?

Options:

A.

If required, users can manually set the “Closed” status for a service request.

B.

Users can reopen a service request when the status is set to “Closed”.

C.

Users can reopen a service request when the status is set to “Resolved”.

D.

“Closed” status is set by an automaticjob after a specified number of days.

E.

“Customer working” is one of the five seeded status types.

Question 3

Which option describes the automated page presentation for incoming calls?

Options:

A.

a feature that displays a caller-appropriate application page based on your customer’s native language when you answeryour phone

B.

a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

C.

a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

D.

a feature that displays a detailed caller profile based on your customer’s country when you answer your phone