Microsoft MB-230 Exam With Confidence Using Practice Dumps

Exam Code:

MB-230

Exam Name:

Microsoft Dynamics 365 for Customer Service

Certification:

Dynamics 365 for Customer Service Functional Consultant Associate

Vendor:

Microsoft

Questions:

309

Last Updated:

Dec 22, 2024

Exam Status:

Stable

MB-230: Dynamics 365 for Customer Service Functional Consultant Associate Exam 2024 Study Guide Pdf and Test Engine

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Microsoft Dynamics 365 for Customer Service Questions and Answers

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Question 1

You need to assign the minimum required security roles to a bot for the customer service supervisor. Which security roles should you use?

Options:

Omnichannel supervisor and customer service manager

Omnichannel supervisor and customer service representative

Omnichannel agent and customer service representative

Omnichannel agent and Omnichannel supervisor

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Question 2

You need to configure the system to notify managers about unhappy patients.

What should you do?

Options:

Configure Omnichannel Insights.

Set a routing rule for escalations.

Change the value of the Monitor real-time customer sentiment option to Yes.

Question 3

A company uses Dynamics 365 Customer Service.

A user is configuring loT devices to record specific types of information, such as temperature, humidity, and air flow. Several types of devices require configuration for pre-set commands and ease of administration.

You need to configure the devices to generate the correct recordings.

NOTE: Each correct selection is worth one point.