Microsoft MB-230 Exam With Confidence Using Practice Dumps

Exam Code:

MB-230

Exam Name:

Microsoft Dynamics 365 for Customer Service

Certification:

Dynamics 365 for Customer Service Functional Consultant Associate

Vendor:

Microsoft

Questions:

309

Last Updated:

Feb 18, 2025

Exam Status:

Stable

MB-230: Dynamics 365 for Customer Service Functional Consultant Associate Exam 2025 Study Guide Pdf and Test Engine

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Microsoft Dynamics 365 for Customer Service Questions and Answers

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Question 1

Customer service representatives are not able to manually add service-level agreements (SLAs) to a record.

You need to enable on-demand SLAs.

What should you do?

Options:

Configure the scope of the workflow

Publish the on-demand SLA

Activate the SLA

Request an administrator to add the SLA field to the entity form

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Question 2

You need to meet the automatic case creation requirements.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options:

Question 3

You need to identify the productivity tools to use for the agents.

Which tools should you use? To answer move the appropriate tools to the correct requirements. You may use each tool once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.