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ITIL ITIL-Foundation Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-Foundation
Exam Name:
ITIL Foundation Certification - IT Service Management
Certification:
Vendor:
Questions:
324
Last Updated:
Feb 5, 2025
Exam Status:
Stable
ITIL ITIL-Foundation

ITIL-Foundation: ITIL Foundation Level Exam 2025 Study Guide Pdf and Test Engine

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ITIL Foundation Certification - IT Service Management Questions and Answers

Question 1

Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

Options:

A.

Implementing service and process improvements

B.

Reviewing measurements and metrics

C.

Creating a baseline

D.

Defining measurable targets

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Question 2

Who is responsible for defining metrics for change management?

Options:

A.

The change management process owner

B.

The change advisory board (CAB)

C.

The service owner

D.

The continual service improvement manager

Question 3

Which one of the following is the purpose of service level management?

Options:

A.

To carry out the service operations activities needed to support current IT services

B.

To ensure that sufficient capacity is provided to deliver the agreed performance of services

C.

To create and populate a service catalogue

D.

To ensure that an agreed level of IT service is provided for all current IT services