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ITIL ITIL-Foundation Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-Foundation
Exam Name:
ITIL Foundation Certification - IT Service Management
Certification:
ITIL Foundation Level
Vendor:
ITIL
Questions:
324
Last Updated:
Apr 3, 2025
Exam Status:
Stable
ITIL ITIL-Foundation

ITIL-Foundation: ITIL Foundation Level Exam 2025 Study Guide Pdf and Test Engine

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

Options:

A.

Yes: for information purposes, a known error record can be created at any time it is prudent to do so

B.

No: the Known Error should be created before the problem is logged

C.

No: a known error record is created when the original incident is raised

D.

No: a known error record should be created with the next release of the service

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Question 2

Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?

Options:

A.

Local

B.

Centralized

C.

Outsourced

D.

Virtual

Question 3

Which one of the following activities does application management perform?

Options:

A.

Defining where the vendor of an application should be located

B.

Ensuring that the required functionality is available to achieve the required business outcome

C.

Deciding who the vendor of storage devices will be

D.

Agreeing the service levels for the service supported by the application

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