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BBPSD CSFX Exam With Confidence Using Practice Dumps

Exam Code:
CSFX
Exam Name:
Customer Service
Certification:
Vendor:
Questions:
165
Last Updated:
Apr 21, 2025
Exam Status:
Stable
BBPSD CSFX

CSFX: BBPSD Other Certification Exam 2025 Study Guide Pdf and Test Engine

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Customer Service Questions and Answers

Question 1

Multitasking is:

Options:

A.

Doing things in sequence.

B.

Doing more than one task at a time.

C.

Only for people in busy jobs.

D.

Doing one task and the doing another.

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Question 2

Good time management recommends that if you are busy and someone rings you then you should:

Options:

A.

Ignore the phone call and let it ring.

B.

Answer the phone and ask them to ring you later at a more convenient time.

C.

Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.

D.

Answer the call and deal with it as you know you will eventually have to deal with it.

Question 3

A key customer exchange is when:

Options:

A.

Customers enter a shop.

B.

There are a number of important events in customer interactions.

C.

Customers leave a shop.

D.

Customers talk to each other.