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BBPSD CSFX Exam With Confidence Using Practice Dumps

Exam Code:
CSFX
Exam Name:
Customer Service
Certification:
Vendor:
Questions:
165
Last Updated:
Dec 22, 2024
Exam Status:
Stable
BBPSD CSFX

CSFX: BBPSD Other Certification Exam 2024 Study Guide Pdf and Test Engine

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Related BBPSD Exams

Customer Service Questions and Answers

Question 1

Which of the following is recognised as a time wasting activity:

Options:

A.

Being indecisive.

B.

Being decisive.

C.

Making a decision.

D.

Having a to-do list.

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Question 2

When a customer starts to make a complaint and you think that you know what the problem is you should:

Options:

A.

Listen and then immediately say how you are going to resolve the issue.

B.

Listen, acknowledge the issue and say how you will resolve the issue.

C.

Listen, apologise and say how you will resolve the issue.

D.

Listen, acknowledge, apologise and then say how you will resolve the issue.

Question 3

For organisations to improve their customer service they need to:

Options:

A.

Gather information when they first meet a customer.

B.

Gather information when a customer may not return.

C.

Gather information from regular customers.

D.

All of the above.