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Service-Cloud-Consultant Exam Dumps : Salesforce Certified Service cloud consultant (SU24)

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Salesforce Service-Cloud-Consultant Exam Dumps FAQs

Q. # 1: What is the Salesforce Service-Cloud-Consultant Exam?

The Salesforce Service-Cloud-Consultant Exam is a certification test for professionals who want to demonstrate their expertise in implementing and managing Salesforce Service Cloud solutions. It validates skills in designing and deploying scalable and maintainable Service Cloud solutions.

Q. # 2: Who is the target audience for the Salesforce Service-Cloud-Consultant Exam?

The target audience includes Salesforce professionals, consultants, and administrators who have experience in implementing Service Cloud solutions and want to validate their skills and knowledge.

Q. # 3: What topics are covered in the Service Cloud Consultant Exam?

The Salesforce Service-Cloud-Consultant exam assesses your knowledge across various areas, including:

  • Industry Knowledge & Implementation Strategies
  • Service Cloud Solution Design & Knowledge Management
  • Intake & Interaction Channels
  • Case Management & Contact Center Analytics
  • Integrations

Q. # 4: How many questions are there in the Salesforce Service-Cloud-Consultant Exam?

The Service-Cloud-Consultant exam consists of 60 multiple-choice questions that need to be completed within 105 minutes.

Q. # 5: What is the passing score for the Salesforce Service-Cloud-Consultant Exam?

To pass the Service-Cloud-Consultant exam, you need to score at least 67%.

Q. # 6: What are the prerequisites for taking the Salesforce Service-Cloud-Consultant Exam?

Candidates should have a Salesforce Administrator certification and experience in implementing Service Cloud solutions.

Q. # 7: How long is the Salesforce Service-Cloud-Consultant certification valid?

The Salesforce Service-Cloud-Consultant certification is valid for one year, after which you need to complete maintenance modules to keep it current.

Q. # 8: What is the difference between the Salesforce Service-Cloud-Consultant and CRT-261 Certification Exams?

The Salesforce Service-Cloud-Consultant and CRT-261 Certification Exams are closely related but have distinct focuses and purposes:

  • Salesforce Service-Cloud-Consultant: The Salesforce Service-Cloud-Consultant Exam is designed for professionals who want to demonstrate their ability to design and implement scalable Service Cloud solutions that meet customer business requirements.
  • Salesforce CRT-261: The Salesforce CRT-261 Exam is specifically a preparation course for the Service Cloud Consultant certification. It aims to boost exam readiness and confidence by reviewing the exam objectives and providing practice questions.

Q. # 9: Does CertsTopics offer Service-Cloud-Consultant study materials to help me prepare for the Exam?

Absolutely! CertsTopics provide a comprehensive Service-Cloud-Consultant study package that includes:

  • Realistic Service-Cloud-Consultant Practice Tests: Simulate the real exam experience with our extensive question bank.
  • Detailed Service-Cloud-Consultant PDF Questions: Gain in-depth explanations for a deeper understanding of key concepts.

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Salesforce Certified Service cloud consultant (SU24) Questions and Answers

Question 1

Universal Containers (UC) wants to improve case management by assigning cases to agents

based on their relevant product specialization. UC also wants to automatically assign agents to the

next case to evenly distribute the case workload.

Which Omni-Channel feature meets the requirements?

Options:

A.

Use the most available routing model.

B.

Use Most Cases Closed report.

C.

Use the agents’ Presence Status.

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Question 2

Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles

have been attached to closed cases. A new product release will require changes to dozens of articles.

After revising the articles, CK wants to ensure that a prior article version stays associated with the

closed cases.

What is the recommended method to meet the requirements?

Options:

A.

Add "updated" to the name of the new article.

B.

Use Smart Link to Article to select the prior version.

C.

Select the Flag as new version checkbox when publishing.

Question 3

Cloud Kicks (CK) supports customers through chat. Service agents have reported multiple instances where customers have used abusive

language. CK wants a way to prevent abusive customers from starting future chat sessions.

What is the recommended feature to meet the requirement?

Options:

A.

Create sensitive data rules.

B.

Enable Assistance Flag Configuration setting.

C.

Create an IP blocking rule.