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Salesforce Certified-Strategy-Designer Exam With Confidence Using Practice Dumps

Exam Code:
Certified-Strategy-Designer
Exam Name:
Salesforce Certified Strategy Designer Exam(SU24)
Certification:
Salesforce Strategy Designer
Vendor:
Salesforce
Questions:
150
Last Updated:
Nov 21, 2024
Exam Status:
Stable
Salesforce Certified-Strategy-Designer

Certified-Strategy-Designer: Salesforce Strategy Designer Exam 2024 Study Guide Pdf and Test Engine

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Salesforce Certified Strategy Designer Exam(SU24) Questions and Answers

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Question 1

At a 15-person stakeholder workshop, the Cloud Kicks’ design team shared three strategic opportunities and discussed the insights that led to them. They were well-received, and the leaders looked pleased. The design team then led a brainstorm on each opportunity.

What is the reason the strategy designer should recommend dot voting at this point?

Options:

A.

Dot voting is the fastest way to prioritize and make decisions.

B.

Dot voting focuses conversation on a few ideas with the most importance to the group,

C.

Dot voting lets everyone know what the leaders believe to be the right answers.

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Question 2

A project team led by a strategy designer has just facilitated 3 weeks of user research.

What should thev do to identify kev insights?

Options:

A.

Plot insights on a 2x2 diagram of effort and impact, and align with stakeholders.

B.

Ask each team member to create insights based on their expertise and support with collected quotes.

C.

As a team, spend time affinity mapping, spotting patterns, and surfacing surprises.

Question 3

Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need

for updated documentation as part of a new customer service design, making self-service available

within the experience

What should be used to measure ongoing success?

Options:

A.

Decreased number of customer cases

B.

Increased number of Knowledge articles

C.

Decreased bounce rate on document on pages

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