The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.
Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?