Vce C_C4H510_04 Questions Latest

SAP Certified Application Associate - SAP Service Cloud 2011 Questions and Answers

Question 5

The status of a ticket needs to be escalated.

Which tool can be used to achieve this?

Note: There are 2 correct answers to this question.

Resource scheduler

Maintenance plan

Feature action within tickets

Workflow rule

Question 6

Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

Account work distribution

Organizational work distribution

Service category distribution

Territory work distribution

Employee work distribution

Question 7

Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.

Ticket

Visit

Maintenance plan

Contract

Question 8

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

Countries, business processes, integrations

Countries, data workbench, form templates

Countries, workflow rules, integrations

Countries, business processes, business users