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C_C4H510_04 Exam Dumps : SAP Certified Application Associate - SAP Service Cloud 2011

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SAP Certified Application Associate - SAP Service Cloud 2011 Questions and Answers

Question 1

Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

Options:

A.

Online Maintenance

B.

Workflow With Action Account Creation

C.

Data Workbench

D.

Mass Change Account Data

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Question 2

Which of the following steps are recommended to upload data into SAP Service Cloud through the Data

Workbench?

Note: There are 2 correct answers to this question.

Options:

A.

Save the file in XML

B.

Download the migration template.

C.

Schedule an MORO Job.

D.

Map the data fields with the offered data fields in the migration template.

Question 3

Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

Options:

A.

Employees

B.

Products

C.

Tickets

D.

Accounts