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C_C4H510_04 Exam Dumps : SAP Certified Application Associate - SAP Service Cloud 2011

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SAP Certified Application Associate - SAP Service Cloud 2011 Questions and Answers

Question 1

Which of the following steps are recommended to upload data into SAP Service Cloud through the Data

Workbench?

Note: There are 2 correct answers to this question.

Options:

A.

Save the file in XML

B.

Download the migration template.

C.

Schedule an MORO Job.

D.

Map the data fields with the offered data fields in the migration template.

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Question 2

Which data element is used to calculate the warranty start?

Options:

A.

Number of months

B.

Warranty duration

C.

Service category

D.

Warranty reference date

Question 3

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

Options:

A.

Activate Scoping Item Determination for Territory Owner in Transaction

B.

Usage of Delegates

C.

Assign Restriction Rules

D.

Configure Work Distribution Rules for Employees