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C_C4H510_04 Exam Dumps : SAP Certified Application Associate - SAP Service Cloud 2011

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SAP Certified Application Associate - SAP Service Cloud 2011 Questions and Answers

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Question 1

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

Options:

A.

Activate Scoping Item Determination for Territory Owner in Transaction

B.

Usage of Delegates

C.

Assign Restriction Rules

D.

Configure Work Distribution Rules for Employees

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Question 2

Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

Options:

A.

Online Maintenance

B.

Workflow With Action Account Creation

C.

Data Workbench

D.

Mass Change Account Data

Question 3

What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

Options:

A.

Create knowledge base articles in SAP Service Cloud.

B.

Integrate with MindTouch.

C.

Configure the relevant question in scoping.

D.

Choose the correct SAP Jam group in the knowledge base configuration settings.

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