What does the Event data object represent?
A user inquiry to the Service Desk
An alert signifying a change of state of a monitored Configuration Item
An issue or flaw with delivered code or physical service blueprint
An interruption to normal service operations
What is the difference between primary and supporting activities in the IT Value Chain?
Primary activities are core for the overall business operating model, while the activities of the IT value chain are a supporting activity
Primary activities focus on the early stages of the IT lifecycle, while supporting activities focus on the later stages
Primary activities are core and vital to the IT function, while supporting activities help ensure its efficiency and effectiveness
Primary activities focus on systems design and construction; supporting activities include planning and operations management
