An assignment service-level agreement (SLA) is configured with the following details:
♦ Initial urgency: 20
♦ Assignment ready: Timed delay of 2 hours
♦ Goal: 5 hours and increase urgency by 10
♦ Deadline: 2 hours and increase urgency by 25
♦ Passed deadline: 1 hour, increase urgency by 5, and limit events to 6
The case reaches the assignment at 9 AM on Wednesday.
Assuming no other urgency adjustments, what is the assignment urgency 6.5 hours after the case reaches the assignment?
Which statement describes the appropriate use of the Purge/Archive wizard to address application performance?
You are updating a system of record using a SOAP connector. If the system of record is unavailable, you want to retry after an hour. If it is still unavailable after an hour, a notification should be sent to a system administrator.
How do you implement this requirement?
In the Answer Area, drag each mobile application solution on the left to the correct scenario.