Pegasystems Related Exams
PEGAPCSSA87V1 Exam
An assignment service-level agreement (SLA) is configured with the following details:
♦ Initial urgency: 20
♦ Assignment ready: Timed delay of 2 hours
♦ Goal: 5 hours and increase urgency by 10
♦ Deadline: 2 hours and increase urgency by 25
♦ Passed deadline: 1 hour, increase urgency by 5, and limit events to 6
The case reaches the assignment at 9 AM on Wednesday.
Assuming no other urgency adjustments, what is the assignment urgency 6.5 hours after the case reaches the assignment?
An assignment service-level agreement (SLA) is configured with the following details:
♦ Initial urgency: 20
♦ Assignment ready: Timed delay of 1 hour
♦ Goal: 5 hours and increase urgency by 10
♦ Deadline: 8 hours and increase urgency by 20
♦ Passed deadline: 2 hours, increase urgency by 20, and limit events to 5
Assuming no other urgency adjustments, what is the assignment urgency 16 hours after the case reaches the assignment?
You are creating a report that lists all open Personal Injury cases with related Auto Claim case information. Personal Injury and Auto Claim cases belong to the same class group.
The report includes three columns:
♦ Case ID for the Personal Injury case
♦ Case ID for the parent Auto Claim case
♦ Claim adjuster for the Auto Claim case
Personal Injury case data includes the Auto Claim case ID.
What join type do you use to configure the report?