Pegasystems Related Exams
PEGAPCSSA87V1 Exam
You are creating a report that lists all open Personal Injury cases with related Auto Claim case information. Personal Injury and Auto Claim cases belong to the same class group.
The report includes three columns:
♦ Case ID for the Personal Injury case
♦ Case ID for the parent Auto Claim case
♦ Claim adjuster for the Auto Claim case
Personal Injury case data includes the Auto Claim case ID.
What join type do you use to configure the report?
You are updating a system of record using a SOAP connector. If the system of record is unavailable, you want to retry after an hour. If it is still unavailable after an hour, a notification should be sent to a system administrator.
How do you implement this requirement?
An assignment service-level agreement (SLA) is configured with the following details:
♦ Initial urgency: 20
♦ Assignment ready: Timed delay of 1 hour
♦ Goal: 5 hours and increase urgency by 10
♦ Deadline: 8 hours and increase urgency by 20
♦ Passed deadline: 2 hours, increase urgency by 20, and limit events to 5
Assuming no other urgency adjustments, what is the assignment urgency 16 hours after the case reaches the assignment?