Pegasystems Related Exams
PEGAPCSSA87V1 Exam
A client requests that you add a footer to the Case Manager portal. How do you satisfy this request?
An application contains the class group MyCo-HR-SelfService-Work. There are two classes derived from Work- class:

If a report is created in MyCo-HR-SelfService-Work, what instances will the report return?
An assignment service-level agreement (SLA) is configured with the following details:
♦ Initial urgency: 20
♦ Assignment ready: Timed delay of 1 hour
♦ Goal: 5 hours and increase urgency by 10
♦ Deadline: 8 hours and increase urgency by 20
♦ Passed deadline: 2 hours, increase urgency by 20, and limit events to 5
Assuming no other urgency adjustments, what is the assignment urgency 16 hours after the case reaches the assignment?