An assignment service-level agreement (SLA) is configured with the following details:
♦ Initial urgency: 20
♦ Assignment ready: Timed delay of 1 hour
♦ Goal: 5 hours and increase urgency by 10
♦ Deadline: 8 hours and increase urgency by 20
♦ Passed deadline: 2 hours, increase urgency by 20, and limit events to 5
Assuming no other urgency adjustments, what is the assignment urgency 16 hours after the case reaches the assignment.
Which two statements are valid about configuring Pega Web Mashup? (Choose Two)
You are sending information to an external system of record by using a connector. What do you use to implement this requirement?
An application contains the class group MyCo-HR-SelfService-Work. There are two classes derived from Work- class:
If a report is created in MyCo-HR-SelfService-Work, what instances will the report return?