Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun
What is a RACI model used for?
Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?
A process owner has been identified with an "I" in a RACI matrix.
Which one of the following would be expected of them?
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