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ITIL Foundation Certification - IT Service Management Questions and Answers

Question 33

Which statement about the service portfolio is TRUE?

The service portfolio includes all services except those managed by third parties

It is an integral part of the service catalogue

It allows the organization unlimited resources when planning for new service deployments

It represents all resources presently engaged or being released in various stages of the service lifecycle

Question 34

Which one of the following is the BEST description of a relationship in service asset and configuration management?

Describes the topography of the hardware

Describes how the configuration items (CIs) work together to deliver the services

Defines which software should be installed on a particular piece of hardware

Defines how version numbers should be used in a release

Question 35

Which two elements of financial management for IT services are mandatory?

Budgeting and charging

Accounting and charging

Budgeting and accounting

Costing and charging

Question 36

A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

Yes: for information purposes, a known error record can be created at any time it is prudent to do so

No: the Known Error should be created before the problem is logged

No: a known error record is created when the original incident is raised

No: a known error record should be created with the next release of the service