Oracle Service Cloud Cross-Channel Contact Center 1z0-1038-22 Release Date

A catch-all rulehas no impact on incident rules.

All incident rules should have an action to transit from the initial state to another state.

Incident rules should have a minimum of two rule states.

Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.

Incident rules should have one rule state.

A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.

A catch-all escalation action has no impact on incident rules.

Check if the exported file was generated by a product version that is older than the existing product version.

The hash value during import doesn't match the hash declared at the end of the rile.

The Browser User Interface (BUI) workspace is not using the standard workspace.

Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.

An agent edits contacts, incidents, organizations, or tasks.

A customer creates an incident in the end user portal.

A customerupdates contact details via the end-user pages.

The rules engine is updated.

A customer adds more information to their incident via the end-user pages.

An agent creates or edits an answer.

An administrator compiles the rules engine.

Configure collaboration with external users who are not agent desktop users.

Add product and category fields to the Live Help page of the Customer Portal.

Create and activate a rule to route incidents to the advanced routing incident queue.

Add Access Control to a navigation set.

Define products and categories.

Assign guided assistance permission to a profile.

Assign advanced routing permissions to a profile.