Free and Premium Oracle 1z0-1038-22 Dumps Questions Answers

Create a custom incident milestones report and add it to a custom incident workspace

Add all the holidays observed by your organization.

Define default response requirements.

Use business rules to automatically calculate dates

Check the agent profile for whether the appropriate navigation

Remove the existing navigation sets and reassign them.

Select the Reset Navigation Set to Profile Default option.

Ask the agent to log in to the application again.

They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

They can be designed to create visualcomponents and not perform any integrations.

They always run locally to access local data.

They always run locally on the machines on which the desktop application runs.

They are the visual areas of Oracle Service Cloud Agent Desktop.

They canbe added to the Custom Portal area of Oracle Service Cloud.

Update

OnSaveComplete

Create

Load

Refresh

A catch-all rulehas no impact on incident rules.

All incident rules should have an action to transit from the initial state to another state.

Incident rules should have a minimum of two rule states.

Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.

Incident rules should have one rule state.

A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.

A catch-all escalation action has no impact on incident rules.

Check if the exported file was generated by a product version that is older than the existing product version.

The hash value during import doesn't match the hash declared at the end of the rile.

The Browser User Interface (BUI) workspace is not using the standard workspace.

Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.

An agent edits contacts, incidents, organizations, or tasks.

A customer creates an incident in the end user portal.

A customerupdates contact details via the end-user pages.

The rules engine is updated.

A customer adds more information to their incident via the end-user pages.

An agent creates or edits an answer.

An administrator compiles the rules engine.

Configure collaboration with external users who are not agent desktop users.

Add product and category fields to the Live Help page of the Customer Portal.

Create and activate a rule to route incidents to the advanced routing incident queue.

Add Access Control to a navigation set.

Define products and categories.

Assign guided assistance permission to a profile.

Assign advanced routing permissions to a profile.

If a contact record does not exist, creating a contact record as captured by an agent from customers

If a contact record exists, loading details from the contact found in the incident workspace

Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier

Capturingall incident-associated CO data from customers

Allowing an agent to switch between workspaces by clicking the "Select Workspace" button

configuration settings

business rules

proactive chat widget

syndicate chat widget

It can be made visible on the Customer Portal.

It can be linked to products.

It helps to identify the root cause of an incident.

It can be set to a maximum depth of three in hierarchy levels.

It can be linked to categories.

aftersave()

onsaveclose ()

enclose ()

onrefresh()

onbeforesave ()

ondataupdated()

FIFO

Round Robin (Logged In)

LIFO

Quick

Round Robin (All)

Standard

Advanced Routing

Unlimited

100000

100

10000

1000