HDI World wide Certification HD0-400 Exam Dumps

HDI Qualified Customer Support Specialist Questions and Answers

Question 9

Which statement best characterises a friendly and supportive workplace?

Team members work only their allotted hours.

Team members help each other.

Team members work alone.

Management encourages extensive overtime.

Question 10

What is a best practice for assigning a priority level for an incident?

Assign a priority level based on how well you know the caller.

Assign a priority level based on the business impact of the incident.

Assign a priority level based on the number of PCs in the department.

Assign a priority level based on how much the customer complains.

Question 11

Which is a characteristic of a successful team?

Incentives are not provided.

There is little communication outside the team.

No goals are established, they are not needed.

Processes are used effectively to maintain service quality.

Question 12

What factor is most important in determining the priority of an incident?

The caller emotional state.

The caller connection to the Support Centre.

The incident impact on the Support Centre.

The incident impact on the business.