HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

Process management is red tape that prevents creativity.

Process management is a set of rules that can never be bent or broken.

Process management is accomplishing tasks that we can test, report, and improve upon.

Process management is a formal concept that we work with.

Write long explanations of processes.

Use abbreviations to speed up the writing process.

Review the e-mail before you send it.

Include emoticons to be friendly.

Demonstrating confidence allows you to demonstrate creativity.

Demonstrating confidence enables you to display your skills and knowledge.

Demonstrating confidence prevents complaints about the Support Centre.

Demonstrating confidence puts you in control of calls.