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HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

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HDI Qualified Customer Support Specialist Questions and Answers

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Question 1

What is a best practice to follow when writing an e-mail?

Options:

A.

Write long explanations of processes.

B.

Use abbreviations to speed up the writing process.

C.

Review the e-mail before you send it.

D.

Include emoticons to be friendly.

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Question 2

How can being empathetic to the customer benefit the Support Centre?

Options:

A.

Being empathetic increases first contact resolution.

B.

Being empathetic creates a rapport with the customer.

C.

Being empathetic permits the customer to vent.

D.

Being empathetic allows you to express your feelings.

Question 3

What behaviour should be avoided when talking with a customer on the telephone?

Options:

A.

Asking the customer technical questions.

B.

Using terms of endearment.

C.

Addressing the customer by name.

D.

Telling the customer to hold.

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