HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

Managing calls improves Support Centre credibility.

Managing calls increases the cost per call.

Managing calls minimises use of technical terminology.

Managing calls increases utilisation of the knowledge base.

Demonstrating confidence allows you to demonstrate creativity.

Demonstrating confidence enables you to display your skills and knowledge.

Demonstrating confidence prevents complaints about the Support Centre.

Demonstrating confidence puts you in control of calls.

Team members work only their allotted hours.

Team members help each other.

Team members work alone.

Management encourages extensive overtime.