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HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

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HDI Qualified Customer Support Specialist Questions and Answers

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Question 1

What is the best description of an incident?

Options:

A.

An incident is a call routed by the ACD.

B.

An incident is an event that causes an interruption to normal service.

C.

An incident is any call from a customer.

D.

An incident is a management statistic.

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Question 2

What is the benefit of good teamwork to an organisation?

Options:

A.

Improved overall quality of service provided.

B.

Enhanced career opportunities across the organisation.

C.

Increased capability for technical support and delivery.

D.

Better employees with more skills.

Question 3

What behaviour should be avoided when talking with a customer on the telephone?

Options:

A.

Asking the customer technical questions.

B.

Using terms of endearment.

C.

Addressing the customer by name.

D.

Telling the customer to hold.

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