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HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

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HDI Qualified Customer Support Specialist Questions and Answers

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Question 1

What is a best practice for acknowledging a customer feelings?

Options:

A.

Tell the customer that they have a serious incident.

B.

Include the customer in the resolution process.

C.

Agree with the customer comments about the Support Centre.

D.

Reprimand the customer for their tone of voice.

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Question 2

Which statement best describes a team?

Options:

A.

A team is a forum for creativity and self expression.

B.

A team is a group of people working to accomplish the same goals.

C.

A team is an open, honest environment.

D.

A team is a group of strong personalities.

Question 3

What behaviour should be avoided when talking with a customer on the telephone?

Options:

A.

Asking the customer technical questions.

B.

Using terms of endearment.

C.

Addressing the customer by name.

D.

Telling the customer to hold.

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