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HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

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HDI Qualified Customer Support Specialist Questions and Answers

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Question 1

Which statement best illustrates the concept of providing consistent service?

Options:

A.

Give each customer an answer on first contact.

B.

Escalate all calls within 10 minutes if no answer is available.

C.

Provide all callers with the same quality of service.

D.

Answer all calls within 15 seconds or 3 rings.

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Question 2

What factor is most important in determining the priority of an incident?

Options:

A.

The caller emotional state.

B.

The caller connection to the Support Centre.

C.

The incident impact on the Support Centre.

D.

The incident impact on the business.

Question 3

What is a best practice to follow when writing an e-mail?

Options:

A.

Write long explanations of processes.

B.

Use abbreviations to speed up the writing process.

C.

Review the e-mail before you send it.

D.

Include emoticons to be friendly.

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