HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

Improved overall quality of service provided.

Enhanced career opportunities across the organisation.

Increased capability for technical support and delivery.

Better employees with more skills.

Assign a priority level based on how well you know the caller.

Assign a priority level based on the business impact of the incident.

Assign a priority level based on the number of PCs in the department.

Assign a priority level based on how much the customer complains.

Tell the customer that they have a serious incident.

Include the customer in the resolution process.

Agree with the customer comments about the Support Centre.

Reprimand the customer for their tone of voice.