HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

Only provide a service that is included in the SLA.

Look at the problem from the customer perspective.

Transfer the customer to your supervisor if they disagree with you.

Strictly follow the Support Centre policies.

Give each customer an answer on first contact.

Escalate all calls within 10 minutes if no answer is available.

Provide all callers with the same quality of service.

Answer all calls within 15 seconds or 3 rings.

Incentives are not provided.

There is little communication outside the team.

No goals are established, they are not needed.

Processes are used effectively to maintain service quality.