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HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

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HDI Qualified Customer Support Specialist Questions and Answers

Question 1

What is the best reason for documenting processes and procedures?

Options:

A.

Documenting processes and procedures enforces workplace culture.

B.

Documenting processes and procedures keeps you occupied during down time.

C.

Documenting processes and procedures ensures consistent service.

D.

Documenting processes and procedures prevents customers from asking for special treatment.

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Question 2

Which statement best describes a team?

Options:

A.

A team is a forum for creativity and self expression.

B.

A team is a group of people working to accomplish the same goals.

C.

A team is an open, honest environment.

D.

A team is a group of strong personalities.

Question 3

Which statement best characterises a friendly and supportive workplace?

Options:

A.

Team members work only their allotted hours.

B.

Team members help each other.

C.

Team members work alone.

D.

Management encourages extensive overtime.