HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

The caller emotional state.

The caller connection to the Support Centre.

The incident impact on the Support Centre.

The incident impact on the business.

Asking the customer technical questions.

Using terms of endearment.

Addressing the customer by name.

Telling the customer to hold.

Managing calls improves Support Centre credibility.

Managing calls increases the cost per call.

Managing calls minimises use of technical terminology.

Managing calls increases utilisation of the knowledge base.