HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

A team is a forum for creativity and self expression.

A team is a group of people working to accomplish the same goals.

A team is an open, honest environment.

A team is a group of strong personalities.

Process management is red tape that prevents creativity.

Process management is a set of rules that can never be bent or broken.

Process management is accomplishing tasks that we can test, report, and improve upon.

Process management is a formal concept that we work with.

Incentives are not provided.

There is little communication outside the team.

No goals are established, they are not needed.

Processes are used effectively to maintain service quality.