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HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

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HDI Qualified Customer Support Specialist Questions and Answers

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Question 1

What is the best description of an incident?

Options:

A.

An incident is a call routed by the ACD.

B.

An incident is an event that causes an interruption to normal service.

C.

An incident is any call from a customer.

D.

An incident is a management statistic.

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Question 2

What is the best reason for demonstrating confidence?

Options:

A.

Demonstrating confidence allows you to demonstrate creativity.

B.

Demonstrating confidence enables you to display your skills and knowledge.

C.

Demonstrating confidence prevents complaints about the Support Centre.

D.

Demonstrating confidence puts you in control of calls.

Question 3

Which statement best illustrates the concept of providing consistent service?

Options:

A.

Give each customer an answer on first contact.

B.

Escalate all calls within 10 minutes if no answer is available.

C.

Provide all callers with the same quality of service.

D.

Answer all calls within 15 seconds or 3 rings.

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