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In Professional Scrum with Kanban, the Work in Progress (WIP) limits are set as a policy to maintain a sustainable flow of work. Urgent work emerging does not automatically warrant changing these WIP limits; instead, the team should first discuss how to accommodate the urgent work within the existing constraints. Modifying WIP limits for urgent work could undermine the benefits of a controlled flow, which is why urgent work should not be a reason to change WIP limits during a Sprint

The Service Level Expectation (SLE) provides the most benefit during the Daily Scrum. This is because the Daily Scrum is focused on inspecting the progress towards the Sprint Goal and adapting the plan to optimize the flow of work for the day. The SLE helps the Scrum Team understand if work items are on track to be completed within the expected time frames. If the actual cycle times are exceeding the SLE, the team can discuss and make adjustments during the Daily Scrum to address any impediments or to rebalance work, thereby maintaining a steady flow.

By using the SLE in the Daily Scrum, the team gets a daily, empirical measure of their workflow, allowing them to make quick decisions to keep work moving smoothly and predictably. This aligns well with the goal of the Daily Scrum, which is to ensure that the team is on track to achieve the Sprint Goal by the end of the Sprint(

An SLE indicates the expected time frame within which work items should be completed, expressed as a percentage probability over a specific range of days. This helps Scrum Teams using Kanban to establish realistic expectations about delivery timelines. References: The Kanban Guide for Scrum Teams​.

The four key flow metrics in Scrum with Kanban are:

•Work in Progress (WIP): The number of items that are currently being worked on.

•Work Item Age: The time that has elapsed since an item started, which helps identify aging work that may need attention.

•Throughput: The number of items completed over a specific period, helping to measure productivity.

•Cycle Time: The total time from when an item starts until it is finished, used to assess how quickly items are moving through the process.

These metrics are essential for understanding and optimizing the flow of work in a Scrum team using Kanban practices