Full Access PECB ISO-22301-Lead-Auditor Tutorials

 Corporate Services and Information Technology are the functions that provide a range of physical and technological infrastructure services to all other functions, such as human resources, finance, legal, procurement, facilities, security, IT systems, networks, applications, databases, etc. These functions are essential for the continuity of the organization’s operations, as they support the delivery of products and services to customers and stakeholders. Therefore, they need to be included in the scope and objectives of the business continuity management system (BCMS), and their roles and responsibilities need to be defined and communicated. References: ISO 22301 Auditing eBook, Chapter 2: Business Continuity Management System (BCMS), Section 2.1: Scope and Objectives, page 23.

A quality audit verifies that the BCM programme activities are adequately managed through conformance to the BCMS requirements, policies, and procedures. It also evaluates the effectiveness and efficiency of the BCMS processes and the continual improvement of the BCMS performance. A quality audit can be internal or external, depending on the source of the audit. References: ISO 22301 Auditing eBook, page 19 1; ISO 22301:2019, clause 9.2 2

The four phases of the Deming Cycle are Plan, Do, Check, and Act. The Deming Cycle, also known as the PDCA cycle, is a four-step model for continuous improvement of processes, products, or services. The cycle was developed by Dr. W. Edwards Deming, a pioneer of quality management, and is based on the scientific method of problem-solving. The four phases of the Deming Cycle are1:

• Plan: Identify the problem or opportunity, analyze the root causes, and establish the objectives and measures for improvement.
• Do: Implement the planned solution, test the results, and collect data for evaluation.
• Check: Compare the actual results with the expected results, identify the gaps and deviations, and analyze the effectiveness and efficiency of the solution.
• Act: Take corrective or preventive actions to close the gaps and prevent recurrence, standardize the solution, and communicate and document the lessons learned. The Deming Cycle is a dynamic and iterative process that can be applied to any type of process, product, or service. The cycle helps to ensure that the improvement is based on facts and data, and that the improvement is monitored and evaluated for further improvement. The Deming Cycle is also aligned with the structure and content of ISO 22301, the international standard for business continuity management systems (BCMS). ISO 22301 follows the Plan-Do-Check-Act approach to establish, implement, maintain, and improve a BCMS that enables an organization to prepare for, respond to, and recover from disruptive incidents2. References:
• PDCA (Plan-Do-Check-Act) Cycle in ISO 9001 Requirements - Advisera
• ISO 22301:2019 - NQA, page 9

 According to ISO 22301 Lead Auditor objectives and content, workshops are one of the methods that can be used to conduct a business impact analysis (BIA). Workshops bring a group of people together into a discussion, where they can share their knowledge, opinions, and perspectives on the organization’s processes, resources, dependencies, and impacts. Workshops can help to identify and prioritize the critical activities and resources that are essential for the continuity of theorganization’s operations. Workshops can also facilitate the communication and collaboration among different stakeholders, such as process owners, managers, employees, and customers. Workshops can be conducted in various formats, such as face-to-face, online, or hybrid, depending on the availability and preferences of the participants. Workshops should be planned and facilitated by a competent person, who can guide the discussion, ask relevant questions, collect and document the information, and ensure the validity and consistency of the results. References: ISO 22301 Auditing eBook, page 381; ISO 22301 Clause 8.2 Business impact analysis and risk assessment2