What data is recorded when an incident is reported to the Service Desk?
the name of the person reporting the Incident
the name of the person handling the Problem
the name of the person who approves the Request for Change (RFC)
the names of persons who are authorized to implement Changes in the Configuration Management Database (CMDB)
What is the contribution of Availability Management to the Service Level Management process?
Availability Management provides information about the availability of the services being provided.
Availability Management acts in consultation with users to determine the availability of IT services.
Availability Management supplies data about the availability requirements of users.
Availability Management ensures that a Service Level Agreement (SLA) is available for all users.
What is the definition of IT Service Management?
An organization supping services to one or more customers
Best practice guidance for operating services
Requirements for delivering service based upon best practices
Specialized organizational capabilities providing value to customers