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Complete TK0-201 CompTIA Materials

Page: 3 / 23
Total 613 questions

CTT+ Exam (Certified Technical) Questions and Answers

Question 9

Which of the following is considered professional conduct for a virtual trainer?

Options:

A.

A broadcaster’s voice and cadence

B.

Maintaining a positive attitude toward the training materials

C.

Immediately handling questions in areas outside of the trainer’s expertise

D.

Having a perfectly worded script that can be easily read during the training

Question 10

A sales trainer must distinguish and illustrate the advantages the training client’s brand of equipment offers over a competitive brand’s paper path. In the absence of the competitive machine, which of the following will BEST convey the importance of this key advantage to the learners?

Options:

A.

Devising a role play where the salespeople practice delivering a script, explaining the advantage to a machine operator

B.

Inserting a video of the chief engineer discussing how working around a patent issue led to developing this key advantage

C.

Demonstrating how to clear a paper misfeed from the client’s brand of equipment and acting out the same process for the competitor’s equipment

D.

Developing an accelerated learning type of exercise, teaching the representatives to draw the paper path of the training client’s brands

Question 11

A trainer realizes that a handout used in the last course is missing the second page. Which of the following should the trainer do?

Options:

A.

Email the students a corrected version.

B.

Search the Internet for the students’ phone numbers and call them.

C.

Contact the client’s IT department to see what they think should be done.

D.

Ignore it since some of the missing data is in the book.

Question 12

An instructor is told by an organization that its employees are not happy about having to attend this training. Which of the following should the instructor do on the first day of class?

Options:

A.

Use a variety of activities that will quickly engage the students.

B.

Train the students only on the content in which they are interested.

C.

Convince management to delay the training until employees are committed to the training.

D.

Ask the students why they do not want to attend and then make adjustments accordingly.

Page: 3 / 23
Total 613 questions