Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR) Questions and Answers
Question 17
Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)
Options:
A.
web-based reporting platform
B.
real-time data reporting
C.
log collection tool for PCCE
D.
completes configuration changes on PCCE
E.
SSH Server for SFTP
Answer:
A, B
Explanation:
Explanation:
A One of the roles that CUIC plays in UCCE/PCCE is a web-based reporting platform, as it provides a browser-based interface for creating, viewing, and managing reports and dashboards. B Another role that CUIC plays in UCCE/PCCE is real-time data reporting, as it provides live data streaming from various data sources for monitoring and analysis. References = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 8
Question 18
What are two Bulk Import Tool 'Template' Options to perform Administration Tasks? (Choose two.)
Options:
A.
Call Type
B.
Extended Call Variable
C.
Call routes
D.
Skill Groups
E.
User
Answer:
A, D
Explanation:
Explanation:
A One of the Bulk Import Tool ‘Template’ Options to perform Administration Tasks is Call Type, as it allows the administrator to create or update multiple call types in bulk. D Another Bulk Import Tool ‘Template’ Option to perform Administration Tasks is Skill Groups, as it allows the administrator to create or update multiple skill groups in bulk. References = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 110
