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500-443 Exam Dumps : Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)

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Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR) Questions and Answers

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Question 1

ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?

Options:

A.

Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.

B.

Check if the caller DN settings on SPOG has PCS enabled.

C.

Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

D.

Check if the caller DN settings on SPOG has valid PCS DN patterns configured.

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Question 2

What is the role of a private network in UCCE/PCCE?

Options:

A.

provides configuration updates from Logger to AW

B.

keeps each side of the duplex pair in sync

C.

replicates data from PG to Router

D.

communicates with the public network

Question 3

How is Mobile Agent implemented?

Options:

A.

Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.

B.

Remote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected

C.

iBoth RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.

D.

Local CTI Port is good enough for logged-in Mobile Agent and full functionality.

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