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Ace Your GCP-GCX Genesys Cloud CX Exam

Page: 4 / 10
Total 135 questions
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Genesys Cloud CX Certified Professional - Consolidated Exam Questions and Answers

Question 13

Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)

Options:

A.

Short-Term Forecasts

B.

Schedules

C.

Long-Term Forecasts

D.

Forecast simulator

Question 14

All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT __________.

Options:

A.

Create a Site

B.

Assign the Edge to a Site

C.

Configure a trunk

D.

Create an Edge Group

E.

Associate the network interface

F.

Authenticate the Edge

G.

Configure the Edge Connectors

Question 15

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

Options:

A.

With multiple active calls, click and drag an unselected call onto the previously selected call details.

B.

Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

C.

Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.

D.

Have all attendees call you. When all calls are active, click the Start Conference button.

Question 16

Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.

Which of the following options would help him perform his task?

Options:

A.

Documents

B.

Directory

C.

Workspaces

D.

Activity

Page: 4 / 10
Total 135 questions
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