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Slack Certified Admin Exam Questions and Answers

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Question 1

Large Inc is launching Enterprise Grid. They have decided to create a workspace for each line of business, and one workspace for social channels. Members are assigned to two workspaces, but are allowed to join other workspaces if they want to.

What is the main benefit of this Grid design?

Options:

A.

Workspace Administration efforts can be distributed to representatives from each line of business who know the needs of their business unit best.

B.

Members experience less context switching when they are given the chance to access several workspaces.

C.

There is no added benefit to this Grid design because the Workspace Admin and member experience is the same regardless of how many workspaces you create.

D.

Workspace Administration is centralized and therefore presents less of an opportunity for breaches in org- wide policy and process decisions.

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Question 2

Bella is a Workspace Admin at a company with 3,500 employees. She is receiving complaints from her colleagues that "Slack is too noisy". Her team is bothered by frequent use of @here and @channel in public channels. She has never evaluated or changed the default settings, so she wants to change how those notifications work in her workspace.

How can Bella change her workspace’s messaging restrictions to minimize disruption?

Options:

A.

DM each user who uses the @here and @channel mentions and ask them not to do this in large channels.

B.

Set @here and @channel to be used only in private channels, where membership is more limited.

C.

Restrict @here and @channel usage to Owners and Admins only.

D.

Restrict public channel posting to just Owners and Admins.

Question 3

Jose works at Globex and is a Slack administrator and Champion.

He receives several Slack direct messages per day from employees looking for more information on a range of topics, such as how to connect apps to their Slack workspace and where to find training materials.

Jose wants to encourage Slack best practices among employees. Which course of action should Jose take in this situation?

Options:

A.

Ask the employees to search-first for the answer to their QUESTION NO:s, and if they are still unable to find the answer, post their own QUESTION NO:s in a public #help channel, where Jose and his team will respond in thread.

B.

Ask the employees to post their own QUESTION NO:s in a public #help channel, where Jose and his team will respond in thread.

C.

Post their QUESTION NO:s on their behalf in a public #help channel and respond in thread.

D.

Respond to each employee via direct message with the answer to their QUESTION NO:s.

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