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Slack-Certified-Admin Exam Dumps : Slack Certified Admin Exam

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Slack Certified Admin Exam Questions and Answers

Question 1

Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.

How should Asher respond to this request?

Options:

A.

Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.

B.

Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.

C.

Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.

D.

Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.

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Question 2

Britt is a Workspace Admin who created a public channel called #bread-buds for co-workers who enjoy bread- making.

The company has had new team members join, and the conversation has become more general about all types of carbohydrates. Britt decides it's time to expand the channel. Rather than rename it, Britt creates a new channel #carbohydrate-chats to be inclusive and start fresh with activity. At the same time, Britt want to keep #bread-buds so the team can reference baking instructions that have been gathered over the past few years, but she doesn't want anyone posting in it.

What should Britt do?

Options:

A.

Convert #bread-buds to private, archive it, and direct everyone to #carbohydrate-chats.

B.

Delete #bread-buds, reference its messages as needed, and direct everyone to #carbohydrate-chats.

C.

Remove all members from #bread-buds, and invite them to #carbohydrate-chats.

D.

Post a message in #bread-buds redirecting everyone to #carbohydrate-chats, and archive #bread-buds.

Question 3

In Large Inc’s Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.

Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?

Options:

A.

Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team’s fears about privacy.

B.

Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.

C.

Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.

D.

Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with QUESTION NO:s and requests for help.