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Slack-Certified-Admin Exam Dumps : Slack Certified Admin Exam

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Slack Certified Admin Exam Questions and Answers

Question 1

Large Inc is launching Enterprise Grid. They have decided to create a workspace for each line of business, and one workspace for social channels. Members are assigned to two workspaces, but are allowed to join other workspaces if they want to.

What is the main benefit of this Grid design?

Options:

A.

Workspace Administration efforts can be distributed to representatives from each line of business who know the needs of their business unit best.

B.

Members experience less context switching when they are given the chance to access several workspaces.

C.

There is no added benefit to this Grid design because the Workspace Admin and member experience is the same regardless of how many workspaces you create.

D.

Workspace Administration is centralized and therefore presents less of an opportunity for breaches in org- wide policy and process decisions.

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Question 2

In Large Inc’s Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.

Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?

Options:

A.

Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team’s fears about privacy.

B.

Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.

C.

Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.

D.

Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with QUESTION NO:s and requests for help.

Question 3

Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.

How should Asher respond to this request?

Options:

A.

Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.

B.

Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.

C.

Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.

D.

Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.