During User Acceptance Testing (UAT), when an incident is submitted due to a discrepancy in the invoice total, the following information should be included in the description of the incident for aquick resolution:
BQuote number, order number, or invoice number: This information is crucial as it helps identify the specific transaction that has caused the issue1.
D. Steps to reproduce the issue: Providing a clear and detailed step-by-step process to reproduce the issue is essential. This allows the team to understand the exact scenario under which the issue occurs, making it easier to diagnose and resolve1.
E. Expected results: Clearly stating what the expected results should be provides a benchmark against which the actual results can be compared. This helps in understanding the deviation and the impact of the issue1.
References
Learn About User Acceptance Testing Unit | Salesforce Trailhead
User Acceptance Testing Strategies for Large Data Volume Scenarios | Salesforce Education
Resolve an Incident - Salesforce
Steps to Implement IncidentManagement in Your Salesforce Org
QUESTON NO:62
A Revenue Cloud customer has posted an invoice and now wants to add on more items from another order associated to that account. Without using invoice batches, how can this be accomplished?
A. Credit theinvoice, add the new order and run an invoice scheduler to pick all the
orders up.
B. use bill now on the new order and reparent the new invoice lines to the existing invoice
C. Cancel and Rebill the invoice,add the new Order and run an invoice scheduler to pick
all the order up.
D. Use bill now on the new Order and consolidate the invoices
Answer: A
In Salesforce Revenue Cloud, particularly within Salesforce Billing, when an invoice has already been posted and there's a need to add more items from anotherorder associated with that account, one effective approach is to use credit and debit notes. This method allows for adjustments to the invoice's balance while maintaining the availability of the original invoice and invoice line records for reference. This process can be particularly useful in scenarios where a mistake, such as an incorrect account address leading to an incorrect tax calculation, needs to be corrected after the invoice has already been posted.
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