PEGACSSA72V1 Exam Dumps : Certified Senior System Architect (CSSA) 72V1

Configure the first step to instantiate the case type as a temporary case.

Apply a when condition to the first step to persist only cases requiring updates.

Configure the starting flow to instantiate the case type as a temporary case.

Add a Persist Case shape after the first step.

An unlocked ruleset that is added to the Production ruleset list of the Application rule

An Access Group that has access to the ruleset used to organize delegated rules

A locked ruleset that is added to the Production ruleset list of the Application rule

An Access Role that has access to the ruleset used to organize delegated rules

Provide the customer service representative with a list of potential reasons the customer has called.

Provide problem-solving guidance for customer service representatives so every customer is treated consistently.

Identify why response rates for a campaign in a region are lower than the company average.

Reduce average handle time of each customer interaction to less than two minutes per incident.