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PEGACSSA72V1 Exam Dumps : Certified Senior System Architect (CSSA) 72V1

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Certified Senior System Architect (CSSA) 72V1 Questions and Answers

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Question 1

You are troubleshooting a performance issue with a user interaction that exceeds the maximum time of five seconds. The elapsed time shown in the performance report indicates a total of two seconds.

Which tool do you use to determine what is adding the additional three seconds to the performance measure?

Options:

A.

Performance Profiler

B.

Database Trace

C.

System Management Application

D.

Log Analyze

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Question 2

Which of the following requirements can be implemented using Next Best Action?

Options:

A.

Provide the customer service representative with a list of potential reasons the customer has called.

B.

Provide problem-solving guidance for customer service representatives so every customer is treated consistently.

C.

Identify why response rates for a campaign in a region are lower than the company average.

D.

Reduce average handle time of each customer interaction to less than two minutes per incident.

Question 3

In a flow, an integrator shape calls a connector that writes data to a system of record. The system of record is not currently available.

How do you simulate the service call invoked from the integrator shape?

Options:

A.

Leave the flow in draft mode and simulate integration values in a data transform.

B.

Create a simulation activity for the connector.

C.

Configure global resource settings for the connector.

D.

Simulate the data page using a data transform.

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