PEGACSSA72V1 Exam Dumps : Certified Senior System Architect (CSSA) 72V1

Rules in Purchasing can reference rules in Inventory.

Rules in MyCo can reference rules in Purchasing.

Rules in MyCoInt can reference rules in MyCo.

Rules in Inventory can reference rules in MyCo.

Provide the customer service representative with a list of potential reasons the customer has called.

Provide problem-solving guidance for customer service representatives so every customer is treated consistently.

Identify why response rates for a campaign in a region are lower than the company average.

Reduce average handle time of each customer interaction to less than two minutes per incident.

Use a skill-based router to route assignments to users in the appropriate division.

Circumstance the flow based on the operator division to route assignments.

Use a load-balanced router to route assignments to the appropriate division.

Pass the workbasket name as a property reference using values on a data page.