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IBM Omni-Channel Commerce Solutions Technical Mastery v1 Questions and Answers

Question 1

When meeting with the VP of Merchandising about IBM Watson Commerce Insights, which prospecting question would be MOST appropriate?

Options:

A.

How valuable would it be to see real-time site metrics and business data, in context of the customer experience?

B.

What is your biggest challenge in creating promotions that drive sales?

C.

What are you looking for in a Commerce Platform?

D.

What would it mean to your business if you could make and implement pricing changes in seconds not hours?

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Question 2

What is a key question to help challenge the thinking of a prospect and position IBM as a Commerce market leader?

Options:

A.

How would sales improve if you could intelligently present products and content to customers that spoke to them personally?

B.

Is your EDI software aging, or out of support?

C.

What are you doing today to deliver more personalized marketing campaigns to increase customer engagement?

D.

Do you lack inventory visibility, thereby creating higher costs?

Question 3

What is IBM Commerce Software?

Options:

A.

IBM's solution to understanding every customer, by visualizing customer journeys, replaying online sessions and deriving insights that can be applied across channels.

B.

IBM's premier solution geared for both online and omni-channel commerce, and omni-channel order orchestration and fulfillment.

C.

A powerful digital commerce platform for online and omni-channel commerce, built to deliver personalized and consistent experiences across all customer touchpoints.

D.

IBM's analytical tool for predicting customer behavior across channels in order to tailor personalized experiences.