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BCS Practitioner Certificate in Modelling Business Processes 2018 Questions and Answers

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Question 1

Below is a business process model for a goods ordering process:

What error has been made in this diagram?

Options:

A.

The arrowed flow mine from Fulfil order should go to the end node ( the bull eye) not to the task received:

B.

The arrowed flow line from Complete order should go to check stock availability not to the decision diamond.

C.

The task’Complete order’s should be In only one swimlane, as tasks straddling two swim lanes are not permitted.

D.

The task’ Cancel order’ should be rename Order cancelled as by this point in the process the order has been cancelled.

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Question 2

A record company is implementing a new system to replace an existing legacy system. The project has challenging as the new system must be implemented before support for the existing system is withdrawn. The business users have been involvedthroughoutthe project and their confidence in the new system is high.

Which implementation approach is the LEAST appropriate in this situation?

Options:

A.

Pilot

B.

Phased

C.

Direct changeover

D.

Parallel running.

Question 3

The owner of a shop is taking a telephone order from a customer for a new vacuum cleaner. He needs to take and confirm customer details in this ordering process. As part of this, he enters the customer details onto a system.

What does the entry of the customer’s name, address andcontact numberrepresent?

Options:

A.

Event

B.

Process

C.

Step in a task

D.

Task in process

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