A sports club rents out its playing field, the name tor this business process is 'book playing field'. If the playing field is available, the booking is accepted and the following steps are immediately undertaken by a staff member

1. Details of the booking are recorded on the club's computer system;

2. A new hooking record is created (manual record).

3. The amount of the deposit taken is recorded on the booking record (manual record);

4. The staff member records the booking on a planning chart (manual record),

5. An electronic booking confirmation is automatically sent to the customer,

6. A copy of the booking record is sent to the club manager (manual record)

How SHOULD these steps be reflected on the swimlane for the business process 'book playing field?

A local authority has declared that crime statistics will be publish every month, summarizing crimes in the area. An additional report will be provided it a major including has been recorded by the police in that month. To fulfill this requirement, the policies performance team has initiated a process requiring all police units to sendin detailed crime reports one week before the end of the month. This will allow time to validate, collate and issue the statistics required by the local authority. The statistics will be approved by the police before being released for publication.

Required by the local authority. The statistics will be approved by the police board before released for publication.

From the perspective of the police force, what would be considered a) an external event and b) internal event?

LIoyd works as a counter supervisor in the local branch of a national bank. LIoyd is responsible for ensuring that the back’s cash machine has sufficient money.

The money for the cash machine has to be from the back’s cash processing center, which supplies new and good quality banknotes. The cash machines can be topped-up with cash from the tills, but the poorer quality banknotes often cause the cash machine to jam.

LIoyd has the check the machine’s cash levels and place an order for new notes by 3pm for delivery the following working day.

Which is the BEST performance measure for the task Maintain cash machine level’s?