HD0-100 Exam Dumps : Help Desk Analyst (HDA)

Which three customer resources, if accessible on a company intranet, directly decrease call volume? (Choose three.)

During a call, you need to have the customer reboot the system What could you do during this time to distract the customer from the long boot process?

A customer calls you in a frantic state. The customer has a big presentation in an hour and cannot get the presentation to print. You ask questions about the problem, but the customer keeps talking about what will happen to her if she does not have the presentation ready. Which two actions should you take to get the customer's attention? (Choose two.)