Salesforce Related Exams
Data-Architect Exam
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DreamHouse Realty has a Salesforce deployment that manages Sales, Support, and Marketing efforts in a multi-system ERP environment. The company recently reached the limits of native reports and dashboards and needs options for providing more analytical insights.
What are two approaches an Architect should recommend? (Choose two.)
A casino is implementing salesforce and is planning to build a customer 360 view for a customer who visits its resorts. The casino currently maintained the following systems that records customer activity:
1.Point of sales system: All purchases for a customer.
2.Salesforce: All customer service activity and sales activity for a customer.
3.Mobile app: All bookings, preferences and browser activity for a customer.
4.Marketing: All email, SMS and social campaigns for a customer.
Customer service agents using salesforce would like to view the activities from all system to provide supports to customers. The information has to be current and real time.
What strategy should the data architect implement to satisfy this requirement?
Universal Containers (UC) has 50 million customers and stores customer order history on an ERP system. UC also uses Salesforce to manage opportunities and customer support.
In order to provide seamless customer support, UC would like to see the customer’s order history when viewing the customer record during a sales or support call.
What should a data architect do in order to provide this functionality, while preserving the user experience?