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CPHQ Exam Dumps : Certified Professional in Healthcare Quality Examination

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Certified Professional in Healthcare Quality Examination Questions and Answers

Question 1

Which of the following tools would be used to outline factors leading to a problem or desired outcome?

Options:

A.

control chart

B.

fishbone diagram

C.

scatter diagram

D.

Pareto chart

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Question 2

An organization Is looking for a creative approach at Improving heart failure outcomes to reduce readmissions. Several clinician's express concerns that nothing can be done to Improve this. Two clinicians recommend a set of clinical practice guidelines recently developed by a specialty organization. Which of the following would the two clinicians be considered?

Options:

A.

early adopters

B.

early majority

C.

facilitators

D.

sponsors

Question 3

A patient safety manager is asked to recommend the best action to reduce medication errors at a hospital. Which of the following is the most appropriate next step?

Options:

A.

Re-educate the nursing staff on correct medication administration procedures.

B.

Conduct research on implementation of a bar code medication administration system.

C.

Ask the unit managers to counsel staff following medication errors.

D.

Drill down on the data to identify trends before making recommendations.