CESP Exam Dumps : Certified Employment Support Professional (CESP)

A reasonable accommodation is any change to the job, the work environment, or the way things are usually done that allows a person with a disability to perform theessential functions of the job and enjoy equal employment opportunities12. A reasonable accommodation may include modifying an employee’s work schedule, such as allowing flexible hours, part-time work, or telework, as long as it does not create an undue hardship for the employer123. An undue hardship is an action that requires significant difficulty or expense for the employer, considering factors such as the nature and cost of the accommodation, the size and financial resources of the employer, and the impact of the accommodation on the operation of the business2. A reasonable accommodation does not include removing essential job functions, which are thefundamental duties of the position2. A reasonable accommodation also does not include reducing production standards, which are the quantity or quality of work expected of all employees in the same position2. A reasonable accommodation does not include allowing inconsistent job attendance, which may affect the performance of the essential functions or the employer’s ability to conduct business2. References:

• Reasonable Accommodations in the Workplace
• Enforcement Guidance on Reasonable Accommodation and Undue Hardship under the ADA
• Accommodations

Natural supports are methods of inclusion and assistance that exist in any given workplace, and that an employee with a disability can tap into1. These supports help the person to perform their role, and also to feel socially included, which is crucial for highperformance and job retention1. Natural supports can involve people, procedures, customs, tools, and benefits that are typically available in the workplace, along with individualized supports seen as normative within the setting1. Some examples of natural supports are mentoring, friendship, socializing, providing feedback, or reminding12.

Among the four options, only C involves a natural support that can help the 19-year-old female feel more connected and confident in the workplace. By finding a co-worker who can empathize with, mentor, and support her on the job, she can benefit from the guidance, encouragement, and friendship of someone who understands the work environment and culture. This can also help her to develop her skills, overcome her challenges, and integrate into the social network of the workplace12.

Option A is not a natural support, but a paid support that may create a barrier between the employee and her co-workers. It may also send a message that she cannot do the job without a support person, and hinder her independence and self-esteem2. Option B is also not a natural support, but a personal support that may blur the boundaries between the professional and personal relationship. It may also create a dependency onthe supervisor, and prevent the employee from seeking help from other sources3. Option D is not a workplace support, but a clinical support that may not address the specific needs and goals of the employee in relation to her work. It may also stigmatize the employee, and make her feel more isolated and anxious4.

References:

• 1: The Importance of Natural Supports - ThinkWork
• 2: The Case for Natural Supports in the Workplace
• 3: Natural Supports - Project 10
• 4: Workplace Mental Health - Anxiety Disorders Association of Canada

 The least effective question to ask is “How do you feel about employing people with disabilities?” This is because this question is not relevant to the purpose of an informational interview, which is to gather information about the business, the industry, the job requirements, and the employer’s needs1. Asking this question may also create a negative impression of the job developer and the job seeker, as it may imply that the job seeker is not qualified or capable of performing the job, or that the employer has a bias or prejudice against people with disabilities2. Furthermore, this question may violate the Americans with Disabilities Act (ADA), which prohibits employers from asking disability-related questions before making a job offer3.

References:

• 1: Informational Interviewing: A Guide for Employment Support Professionals1
• 2: Job Development Dos and Don’ts2
• 3: Pre-Employment Inquiries and the ADA3